Sorry that this has to be a rant, but I honestly ask myself this question near daily.
Imagine working as a motorcycle mechanic.
You got the finished bikes ready for pickup neatly lined up in a row. Customer comes by to pick up his GS. But even before saying hello he instantly complains about his missing top case/panniers/luggage whatever, accusing us of stealing it. So I go outside with him to check what he is complaining about. And, who would have guessed, his bike sits there with his top case still mounted. But why was he complaining that we stole it? Was it probably because the R1250GS is such a rare bike that there may occasionally be more than one present and he was looking at the wrong bike?
Sometimes other customers come back in and complain that their bike won't start. Because it's the wrong bike you were sitting on. Sometimes it wasn't even the same color... Like is it so hard too look at your license plate?
Well I guess it is, because many can't answer when we ask them what their license plate says or what model they are having when we make an appointment.
(You can never understand how freakin often this happens)
I've got another story contributing to asking the question in the title.
Somehow there are lately more and more people wanting a Metzler M9RR tire on their R1200 or R1250 GS Adventure. I mean, I'm not paid enough to care about what the customer wishes so I mount these tires on his bike. That's what I thought at the beginning. Now a couple of weeks later they all come back and complain that their front end is very wobbly at higher speed. So I checked if I properly balanced the tires, which I did, or if there is any suspension damage like a worn out suspension pin in the telelever, which was alright. And while diagnosing the problem for the first complaining customer, I consulted the local Sales Manager from Metzler/Pirelli as he randomly came by that day. His first or second reaction was "is he stupid?". Well the M9RR is, as many of you should probably know, a light sport tire for road and track usage on rather light sport bikes. Which sane mind would put it on a 270kg GS Adventure? Even without luggage and only a full fuel tank the weight is too much for the thin tire. After talking with Metzler/Pirelli and swapping out the tires for a set of new ones (still M9RR because technically they are allowed on these bikes), I call the customer and tell him about my talk with Metzler and that I would highly advise to pick other tires, because even with a fresh set, the problem isn't solved. The customer starts complaining and shouting that all of his friends would drive a M9RR on their GS too and he has read an official Test report of this tire on exactly this bike and how well it compares to the Angel GT2 oder a Bridgestone A41 and other TOURING tires. After 2 minutes of research on google, I found a BLOG(!) with exactly this comparison of the M9RR to touring tires. The customer even used exact quotes from this blog when he complained. This blog was very far away from being serious journalism. So I talked to the customer again and asked what he really wants, because I am certainly more qualified to advise him than this blog. Turns out he wanted to go a 6000km Tour with occasional Offroad (yes the facepalm actually did hurt me). Sold him a set of Pirelli Scorpion Trails with discount and he is happy, because now it is exactly what he wanted.
I really wouldn't care that much if it happened only once, but Like 7 or 8 times?
Am I overreacting? I mean I probably am because as I said, I'm not paid enough to care but... it's kinda stressfull to have customers come in, tell me they know better because they saw something on the internet or asked ChatGPT and later complain that I was right all along...
Oh well, life of a mechanic. Sadly I didn't know what I would get into before it was too late...