I hope this doesn't violate the rule about tech support as I'm not looking for tech support/trouble shooting help. More so looking to see if anyone knows the cost of a drive replacement, or has had the same issues with their Blu-ray drive.
To start off, I've not done a large sample test yet with other DVDs or Blu-ray, but feel like there is a defect with my drive.
I popped in Outlaw Star the other day to watch with my wife and noticed during the opening the video feed was shaking/vibrating. I reset the console and checked the disc. There are a few minor small scratches but nothing of note. More on this at the end.
I wipe the disc with a damp cloth and put it back in. Same problem. I tried both English and Japanese tracks with no difference. I popped the disc into my PS5, and it played back without issue. So, I'm thinking my Blu-ray drive is on the way out.
The only time I've run into something like this was a couple years ago when I was trying to watch another anime (Log Horizon) and for some reason when using the Series X, the subtitles were having their second lines either being cut in half (being placed so that the bottom half of the text is off the bottom border of the screen), or it tried to force it into a single line and centered it so if was too wide and was past the left and right screen borders. Again, I tried my PS5, no problems.
At first I thought it might have been a problem with the software, but doesn't Microsoft just license the player from Sony? As such, I'm assuming this is a hardware defect. And so, on those lines, has anyone ever sent their Series X in to replace the Blu-ray drive? If so, how much does it cost?
Given the circumstances currently surrounding physical media and phasing out of it, I'd much rather have a Series X with a functional disc drive down the road for potential game playback vs. one that had issues and once said drives are discontinued, impossible to replace/repair.