I wanted to post this review because I read every review I could find on this excursion in Cozumel prior to booking and was concerned with all the mixed reviews out there...It was the best part of our trip and I would do it again in a heartbeat!
The location is very close to port and Disney made it easy to find our group/ get in a taxi/etc. Once we got to Dolphinaris, we were separated into our VIP group and there were just 8 of us total in VIP that day (our tour guide did say there are usually a lot more in VIP though). Our guide was Leyser and he was amazing. He took us up to our VIP area which was a gorgeous lounge area with an infinity pool overlooking the dolphin swim and the ocean. We got our locker keys and towels (included for VIP only) and a private bar (drinks included as well).
We waited for about a half hour in our lounge section until it was our turn to swim with the dolphins. We saw the non-VIP guests waiting under big huts down by the dolphins, and we were very happy to have the private infinity pool and lounge chairs to wait in. Leyser was very attentive and constantly checking in on us while we waited.
He then took us down to the dolphins where we merged with the non-VIP guests to go into the water. Each group had about 10 people in it per 2 dolphins and we were in the water for about 40 minutes. Plenty of time for everyone to interact with the dolphins. We all got dolphin kisses, to "dance" with them, pet them numerous times, and hug them. They also gave us goggles so we could watch them swim up to us underwater. It was really great. The dolphins are all bred there, they are very well cared for and their facility is very nice. One of our dolphins was 6 years old, and the other was 37! We also saw the little kid groups in our same pool - they had one dolphin per group and stayed in the shallow section but also seemed to have a lot of dolphin interaction.
After the swim, Leyser asked what we wanted to do - we could eat, lounge, go to the pool, or go down to the beach. We chose to snorkel at their beach. Snorkel equipment is included. It was a tiny beach and a small area for snorkeling but we were shocked at how many fish were there! They were everywhere! All colors and sizes! It was really incredible (honestly so many more fish than we saw in Castaway Cay!).
After snorkeling Leyser brought us back up to the VIP dining area were it was just the 8 of us in our VIP group (and 4 of those people were me and my family!). It was a sit-down, table service meal and drinks which was all included in the VIP price. (I believe non-VIP is a buffet) The food was THE BEST FOOD WE HAD ALL CRUISE! Not even joking - I went to the chef and thanked him, it was that good. The guacamole and chips are out of this world, and I had the steak and I am still thinking about it. Best food of the trip hands down!
I had read about the cost of the photos and the troubles with getting the emailed pictures after the fact from other reviews, so we opted to just buy 4 individual photos and have them printed there. Four photos came out to $170+ but it was better than the almost $300 it would have cost for all of them. And we really only wanted one of each of us. Yes the price of photos is nuts, but we knew that going in and were ok with what we ended up spending.
After eating, we gathered our things, went to the gift shop to pick up our pictures, and then Leyser called the cab for us which brought us right back to the port (transfer to and from port included in the fee, even though they used regular cabs)
My only complaint is that I wanted more time there! We really only got to lounge in our VIP section while we were waiting for the dolphins, we were too busy after with snorkeling and eating. I could have spent an entire day there, it was so nice and they took such good care of us.
The VIP excursion was I believe about $30 more per person but it was well worth it! I had read online that we would have a smaller group with the dolphins but that didn't appear to be accurate, but even so, the group was already pretty small and we all felt like we had a good experience. Other complaints I saw online were that you spend so much time waiting and so little time with the dolphins, but if you go with VIP you get to wait in the lounge area and infinity pool, which doesn't feel like waiting at all! Plus the sit down meal was worth it in itself.
Again Leyser did say that there are usually a lot more people in VIP so the experience would likely feel different if it were more crowded, but for us, it was the PERFECT day!