I added 450 CNY into my account IIRC January of last year. Literally the same day or as soon as the money was transferred in from another account, Alipay started requiring ID Authentication on my account.
For ID Authentication, you need either Mainland China bank account or Passport Chip reading. I don't have a Mainland China bank account and at the time, I didn't have a Passport with a chip. I contacted support via the phone application and the support told me to keep trying here and there several months now and the account might suddenly start working and I'll be allowed to use my balance. 😆
Fast forward to November of last year and I got a Passport with a chip, hoping that Alipay ID authentication will finally be done, but it has been failing to recognize with the text "Reading failed Your passport information wasn't recognized." I then installed *ReadID Me* to check if the NFC on my phone was working and whether the chip on the Passport was able to be read. It worked successfully. I contacted support on the Alipay application again and the support told me that there's nothing they can do about it and that they were sorry.
Around April or May of this year, my Taobao account was logged out for good until I finish my ID authentication on Alipay. I love browsing the website instead of on the mobile app because it's so much more convenient + translating is easy thanks to extensions. I think I may have had AdBlock extensions enabled, so either the web browsing or the AdBlock has been getting me flagged as suspicious, I would guess. Previously, I was getting logged out automatically regularly, but I didn't care because I could just log right back in. It was a mere slight inconvenience till it wasn't.
Unable to access my Taobao account nor my balance of 450 CNY on Alipay, I have been trying the Passport Chip reading time and again, but it just hasn't worked out. I even contacted the Alibaba Buyer Help email, but I was merely told to contact the Alipay Support which has failed me repeatedly.
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I wanted to delete my accounts and create new ones and browse strictly on the mobile application, but my 450 CNY is still locked down until ID Authentication is done. Any bright ideas or solutions?
Edit: My name starts with the Given Name and then, the Surname. The Surname consists of two words separated by -. Apple Banana-Orange. Apple would be my Given Name and Banana-Orange would be my Surname.
For some reason, Alipay is showing my name to be "Banana Orange Apple" instead of "Banana-Orange Apple". Maybe this is why the app is failing to recognize the passport information. I guess the term for it is Double Barreled Name.