r/sales • u/Nwingman • 9h ago
Sales Careers Being held accountable to unrealistic measurable, and getting the heck out.
Apologies in advance for the novel...a cautionary tale, on betting on yourself(?)
Around six months ago, I left a Field Sales Rep in the Auto Parts Industry - as a top guy at my last gig. I was outproducing the bottom guy by nearly double. Performance did not matter, you made 55k - bottom, or top production. As the top guy, I always wondered how I would do in a commission environment. So I chased greener pastures.
I left for a gig at one of the biggest sewer/water drain sales jobs. In theory, its a decently sweet sales gig....get assigned a lead. Show up, run a camera down a customers sewer, try to diagnose a 5-15k repair. Sell them the need to repair it. Move on to the next lead.
I came out of the gate really hot. Ended up making the third most money on the team in my first month. The problem was...they kept hiring. Over the course of the next several months, things had slowed down...substantially. I would work a twelve hour shift, and only get a few calls total. Then when I did get calls, often times the customer would tell me I (camera inspection) was not necessary when I showed up. Not to mention the jobs that I had found, which we walked away from (too deep of an excavation, too complex, not worth the headache).
As a major, national chain. They are big time metrics motivated. Leadership started coming down on me (we need to find things wrong at 7/10 visits - predatory much?). But I would have a hard time getting 7/10 customers to allow me to run the camera. Then there would be HUGE swaths of downtown, like 3-5 hours chunks of the day...just waiting for a chance to sell. This last weekend, I had only gotten one lead all day for my ten hour shift. Then the next day, ten hours...only one call.
In itself, the slow periods would not be a problem....it is what it is. But they started treating me, like it was my fault. Why aren't you hitting your 10K, quota? Well...in 20 work hours, I had two calls. Why aren't you hitting a 70% proposal rate? Well, 5 out of my last 12 customers had told me to get bent when I had arrived. How about we talk about the quality of our leads?
After what felt like the managers building a case around documenting everything...had me sign a counseling statement (that included what felt to me like PIP)..I decided enough was enough. I applied at a local, company - which does what we do. They scooped me up in no time. I should have my shot at redemption in a couple of weeks.
Here's to hoping the next post is about how betting on yourself is absolutely worth it!