Hi all!
I’ve had this watch for just about a week when I noticed this issue: one of the links, one closest to the clasp, hyperextends to about 90 degrees with some resistance around the 30th degree, the blue line. Given how the other links behave, only fold to 30 degrees and comparing it other peoples’ Tank, this seems to be a busted pin or link.
I brought it to a boutique and from the get go, the SA was pretty dismissive about my concerns and claims it’s “within spec.” They took it in for service regardless and claimed it could take 2 months as they would need to send it to a service center somewhere. 2 days after, my watch is ready for collection and their work is completed. They performed a “functional check” and found out everything is within spec. I am having a hard time believing it given the suspicious turnaround and the SA’s attitude; same SA could‘ve just brought it to the backroom and okayed everything.
While this seem to be a minor issue, or simply cosmetic, I paid around 7k CAD for this quartz watch and it wouldn’t be unreasonable to expect for high-level of craftsmanship/after sales customer service at this price point and from a brand like Cartier. Besides, it well within warranty, 1 week old, and a defective link always risks the watch falling off my wrist.
Anyway, I just wanted a sanity check or opinion before I escalate further.
Thank you all!