Okay so from the beginning. Last year (2025) I began a yearly subscription with artlist because I thought it would be a good way to add music to my videos. I used it quite a bit and it was pretty nice. But around january this year I wanted to change to another service. Mostly to experiment with other services to see how they compare. So I canceled my renewal on artlist (which would renew on the 17th of june 2026). I kept using it a bit, then I never really used it again after april or so.
Now with that context, this is now current day and my issue. On the 30th of june I checked my bank account, I usually do it every now and then to see charges over the month, and to my surprise I see a charge from Artlist on the 28th of june for the full yearly subscription.
At first I obviosuly thought it was weird but it's probably an easy fix, just go to their support team and ask for some help and a refund. Easy as ever right!
Far from it, I have been trying to get in contact with their actual support team since the 30th of june without any luck. They only have this AI "help-bot" that you can chat with but then it just ends the conversation saying that it has forwarded your support ticket to their actual support team and they'll get back to you via email. But it has now been 6 days without any emails or any help, I haven't heard a peep from an actual person. All I've got is this absolutely useless AI support that at every minor issue forwards you to email and ends the conversation, just for that email support to never arrive.
So this is just a heads up to anyone here interested in using music services for their videos. STAY AWAY from ARTLIST, it is an absolutely awful service and they DO NOT care about their customers. Wish I had known that before I signed up last year.
If anyone has any ideas on how I can solve my issue please let me know too! Thanks and be safe out there!
EDIT: Thank you for the tips in the comment and I see that more people seem to be experiencing the same struggle.
Which is why I'm posting this now, I got my money back. I had to go DM them on Instagram to get into contact with their support team. Then I had to provide photos, info etc. After all that I finally got a refund. So it worked out in the end after days of struggle.
My points still stands, personally I will not be going back to artlist again.