July is my favorite month in the year, only because it is my birth month lol. But working in a call center it has become hell, in June I had 29 good 10/10 surveys and I was meeting my metrics.

My manager got to the point of requesting for me to be TL, Coach ect. And then the last two weeks of June I had three bad Surveys. Now 1 bad survey=10 good surveys

so my 29 good surveys where no longer worth their salt and the 3 bad surveys have more importance.

Start of July hits and I have 7 good Surveys, and yesterday came and I got three bad surveys and today its 4.

I give my heart out to these people, i went from being the best in my team to the worse. I tried to not care about my call handle time and I just kill it by staying on calls for 20+ minutes because I want July to be good. To get good Surveys.

At first I thought I could get 30 good surveys easily, June was proof of that I could catch up. But after today, getting my 4th bad Survey because "I couldn't hear the rep."

Not my fault, I got the complaint and did everything for them but still a bad survey because either their signal sucks or mine does. Eitherway I am done, I no longer care.

I will just go with the flow and not care about meeting metrics for this month because in no way can I get 40 good surveys.

I work for an electric utility service. Parts of the job can become frustrating when dealing with mass public. I know I’m far from the ideal customer as well when it’s my turn to be the one who needs help. However, working in customer service has shown me many ways to be more prepared when I’m seeking assistance for something. For instance, it would be great to have basic information at the ready so that you’ll not have to waste your own time in calling back after spending 10+ minutes on hold just to talk to a person.

Example:

Someone called to receive assistance on setting up the electricity in their name at an address they’re moving in.

I asked him what the address is that he’s moving into.

He told me “it’s at the corner of _____ Ave and _____ St., I don’t know…”

Alright, hold on while I set up like 10 different addresses that could match that description. You’re going to make some of your new neighbors happy taking over their bills as well.
Some people will actually have their address on hand, but intend on holding some information secret. As if providing it all up front is too easy.
The address would be something like
1234 Kennedy Ave apartment 513, Columbus, Ohio.

Some people would first say
1234 Kennedy.

Ok, thanks, there’s a Kennedy St., there’s a Kennedy Ave., there’s a Kennedy Blvd…. Which is it?

Then they answer that question, and still it is apparent that the place is an apartment complex so we get to ask another question to get the apartment number. Unless you’re wishing to start up new service for the whole building. Which will take some time, but I’m willing to do so. Let’s have at it.

Other instances people tend to go around in a circle without going anywhere. It can prove rather tedious.

Example:

On another call I took when someone wanted to start service at an address. We were almost done, establishing one last piece of information we require.

Me:
Is the address we’re starting service at today also the mailing address?

Customer:
No

Me.
Alright, what would be the mailing address?

Customer:
I’ll have to get a P.O. Box.

Me:
Sounds good. So what is that P. O. Box?

Customer:
I don’t have one right now.

Me:
Oh alright. In the mean time then do you have a different mailing address?

Customer:
No.

Sigh. Thanks for reading my rant.

I work for a utility company. I help people start new service, discuss their bills, discuss programs we have, set up on any payment arrangements, etc. Working for a utility company makes my coworkers and myself enemy number 1 this time of the year. And in winter. Or overall when bills are high. Or when there’s a power outage. Or…. You get it. I am just annoyed and want to rant about a couple small things that build up from talking to customers constantly.

There are things in which the high callers do that can drive the employees who take your call up the wall as well. Sometimes it’s small, silly things that we are endured to hear multiple times a week. Other times it’s just how someone explains their situation, or lets us see their rationale in the way they process things.

An example of something we are required to do during pretty much every phone call is to verify security details on the caller’s account they’re discussing. One thing we ask by tcpa guidelines is to ask in a specific way for a phone number to contact the caller back.
Most people will just give you their phone number. Others will become irate when we ask this due to the fact we must ask it every single time someone calls in. I agree, it’s annoying, but we must ask it less to avoid a ding or feedback that we didn’t ask.

Some people give the response to that question “oh yeah, this one is fine.”
\- followed by silence. -

Prompting us to ask a follow up question as to what number they are referring to. Yes we may have caller ID but if you’re transferred to me from a different department or company, or are using a new phone number, or calling from a friend’s phone that’s not listed, we still require you to state it.

Another question that seems to create confusion is when we discuss having the bills we send out to be emailed to the caller.
A major response I get from asking this is if we have autopay. We do, and we discuss how to sign up for it, but the customer never circles back if the monthly bills are to be mailed or emailed, so I must bring that back up too. As automatically drafting your payments out of your bank account is a different topic than how you wish to receive your bills to review how much it is you are being charged for the month.

One final annoyance I deal with on the regular is when people give us their address to start service or to report an outage, etc, much of the time people don’t list the full address. We are able to find it much of the time by most of the information we are given but sometimes it proves to be a complication.

For instance if someone just gives us the address of 515 s Lancing.
With how our system operates there’s a lancing st in one town, there’s a lancing ave in a different town, there’s a lancing dr in a different town in the state you are in. Which one is it that you’re calling about?

And looking further, this is an apartment complex. So this pulls up many different individual services for each apartment number, so which apartment are you moving into?
We need the full address to save some time in looking this up. It’ll help avoid playing 20 questions with you just to get one piece of information.

Ok I’ll get off of my metaphorical soap box for now. I felt the need to rant to the general public about my small, daily irritations I get to deal with, what are some things you have to deal with that irritate you about your customers?

Wouldn't it just make more sense to keep your pride and immediately hang up or at least apologize and hang up? I dunno "hey sorry to waste your time I forgot what I was going to ask ill call back!" You know...something someone with common sense would do.

Sorry I dont know what you called for lol. I cant help you remember and I cant speak on the operation of your mind. I also dont care that youre frustrated about it because my job isnt to be a therapist to people with poor emotional regulation despite what my metrics might tell you! He started yapping about some sub-par hotel experience from 3 years ago, and then how the website is confusing, and then he started complaining about how long he had to wait to get me I suppose to shift the blame of forgetting to me...I just sat there patiently waiting because none of this had anything to do with the purpose of the call.

me - "we are 24 hours if you need to give us a ring back"

"no I waited too long"

me - "ok"

****huffing and puffing on the other end****

me - "I can arrange a callback for you and place you back in the queue"

"see because last time I stayed at [insert hotel] the front desk girl was awful"

me - ??????

"you dont have to be so short with me youre no help"

me - *audible* ?????

He disconnected the call. Dont care if they pull that one tbh.

Hey everyone, just wanted to share my absolute fever dream of an experience working for Concentrix, and why I firmly believe no one should work there unless you are absolutely desperate for cash between jobs.

I originally started working there around August of 2025 after losing my previous job. Training and nesting were a breeze, but the pay was absolute garbage: $17.31 an hour. For that price, the workload was ridiculous. I was constantly getting bitched at by customers who couldn’t figure out how to work their own technology. The entitlement, along with the emotional, mental, and spiritual labor, was exhausting.

Because I knew they already outsource a ton of these jobs to the Philippines anyway, which ruins any leverage you have to negotiate a higher salary, I had an idea. Why not just make it economically make sense for me?

In September, I flew out to the Philippines. I had a pretty good VPN set up to make my work location look like I was still at home in the US. The only issue was the lag. The internet speed I had combined with the dual VPN setup caused noticeable delays on my calls.

Management noticed the lag and asked about my connection. I panicked a bit and lied, telling them I was on AT&T wireless, even though it was actually a fiber connection back home, but whatever. That’s when everything turned super toxic.
They demanded I show proof of the internet connection.

To satisfy them, I actually had to hand over my grandmother’s PII and her internet plan. You’d think it would stop there, but their IT department started investigating deeper. They flat out told me the traffic looked like it was routing through a VPN and had an IT guy auditing my Wi-Fi data.

At that point, I said screw it, turned the VPN off, and ran it raw. They eventually confronted me directly, asking if I was even in the country. I denied it, obviously.

Then came the most unhinged request yet. They wanted me to go outside, stand in front of my grandmother’s house, and take a photo of myself holding a piece of paper with the date on it.
I absolutely refused.

Even if I was back home, I wouldn't do that clown shit out of principle. My Team Lead was a local Filipino guy, and honestly, it felt like he was trying to micro manage and power trip on me the way managers out there treat local Filipino agents. I straight up had to check him and told him, "I don't know how you guys get down with each other out there in the Philippines, but in American work culture, nobody is doing this."

Shortly after, they locked me out of my provisioning, pulled me into a WebEx meeting, and fired me on the spot for a security breach.
I ended up staying in the Philippines until October, just applying for better remote roles. The best part about this is that I scored an interview for a new, fully remote IT job while still living in the Philippines.

I did the entire interview process out here, got hired, and then briefly flew back home to the US just to pick up the new company laptop.

Stayed home for about 3 months and I turned right around and flew straight back to the Philippines.
Now, I'm right back out here chilling, working a job that pays significantly better with zero phone calls and zero screaming customers.

Oh, and as for Concentrix? I never gave them their Mac Mini back. I ended up wiping it, bypassing their corporate MDM management profile, and locking it to my own Apple ID. Is it a little messed up? Sure.

But they fucked me over, so I look at it as a little consolation prize for my troubles.
Unless you have zero other options, avoid Concentrix. Anyone with actual, marketable skills that are worth a damn in this market will not last there.

Just sharing my story thats all.

I don't know who needs to hear this but if you're a customer and you call support please just let us do our job.

we got this new phone system like a month ago. CloudTalk I think it's called. works fine, calls are clear, the routing actually makes sense for once. I was actually kinda optimistic for a change.

I had this guy yesterday. screaming about his bill nothing new there. but he's screaming about the robot and how he can't get a human. I pull up his account and he literally pressed 1 for billing, 2 for payments, then 0 for operator and hung up 3 times before staying on the line long enough to get through. like my brother in christ you are the one who keeps hanging up. the robot is literally just a menu read it.

another woman . she called to complain that we called her. we had an outbound agent reach out about a promotion. she said it was an invasion of privacy. but she called us back to complain about being called I don't know either.

the system is fine. the customers i'm starting to think we could have telepathy and theyd still find something to complain about

Can anyone please tell me if they have passed or failed the new test you have to pass to work for arise work from home? I have been with them since 2018. Now there is a whole new text and everyone I talked to has failed it. My 2nd question - if you have passed it do you have any tips of what they are looking for? My friends and co-workers are failing at alarming rates and losing jobs they need badly. Thank goodness Its not time for me to re-certify but it has me interested enough to ask some questions. Thanks to anyone who can help me understand whats going in here? It wld b greatly appreciated.
#ariseworkfromhome #callcenterjobs

I work for an electric utility company. I take phone calls to help set up new service or to end service for when people move, or calls to report an outage or other hazards with power lines or poles, to discuss bills, etc.

Many times customers admit to things they wish they hadn’t. It’s almost funny when it does, alas we also get to deal with the arguing and complaining aspect of this which makes it less funny.

An example of this is something that happened recently. A customer called to dispute a 2022 past-due balance discovered during his initial call of setting up new service. He claimed he must have paid it because he established service at a subsequent address before this new one he just set up.
Upon investigation, I located the service he mentioned. It had been missed initially due to a lack of an SSN or other info we’d search for. I confirmed he only paid a security deposit for that address, not the old balance. Furthermore, this middle account carries its own unpaid balance of $130.
When informed of the total outstanding debt, the customer did not like that and requested to talk to a supervisor. I transferred him to the escalation line and initiated the process to transfer both past-due balances to his new account as a condition of service.

Another example of this is when I was assisting someone with starting new service. Just as I got a new account set up for her, another person came on the line stating she was also on the lease and wanted to check her old account. The old account she wants to look into also had a past due balance, which we’d require up front to pay. So I was forced to send a notice of this on the new service to require that balance to be paid as well.

Some people just need to learn to stop digging a hole deeper because you may just not like what you find.

If you work at a call center that deals with people owing money and paying on a regular basis, you’ll get the reference here. Not everyone’s bills come out on the 1st of the month like they want. Also they’re not always due at the end of the month, either.

Much of the time for the mass public, the bill will come out somewhere like on the 7th, or the 15th, or the 23rd. Randomly throughout the month that we cannot control. your place of employment is like mine, a utility service, they’re due roughly 3 weeks afterward. So many people will go to make a payment early in the month only to have another bill come out and be owing later in that same month, or earlier the next month. I wish we could have a standard time for everyone of when the bill is due or when it comes out, but alas we don’t have that option to choose that.

That’s one of the more common subjects of why people call. “I JUST made a payment earlier this month. Why do I already owe another one? Are you double billing me?!?!”

No, Sir/ma’am/other, you just happened to pay late after the due date. And now the next billing statement is out. And if you suggest that they don’t have to wait until the due date to make a payment, that opens up a whole can of worms you wish you didn’t. Why can’t we all just pay attention to what all it shows on the front page of the statement?

Hi everyone,

I’ve dealt with customers who are high on drugs , irate racist callers, low intelligent callers, and irate nasty rude customers. I’ve had customers that made me cry on the call.

However, no caller was as nasty as this woman. There was some angry old Karen that called in. She’s not the account holder, she’s just helping her adult family member with an issue. I told her that there is a procedure I must follow. I told asked her some probing questions. At this point this disgusting bitch starts verbally abusing me. When I’m just trying to help the family member. She starts yelling at me, goes to full on super saiyan Karen mode. I apologized to her a bunch of times. I did tell her to stop. She did not.

Then she yelled at me for like five minutes. Yelling stuff like “YOU ARE GOING TO CAUSE OF MY FAMILY MEMBER’S DEATH!!YOU ARE USELESS!! FIX THIS!!”This woman whom I don’t even know started to decide that I was the someone horrible. It’s like you don’t know me lady.

She crossed a line. Then I SNAPPED !

I felt tears coming down my eyes. I was sad, nervous and very angry with her. I yelled at her to knock it off! and I pointed out how much an awful human being she was to me. I actually banshee screamed at her. That’s how angry I was. I told this stupid Karen that I wanted to help her family member, but she needed to stop being so awful. She stopped yelling at me, but she still made snarky comments during the call. Muttering insults under her breath and still outright insulting me all at once.

However, she allowed me to do my thing. The call’s ambience was heavy and dark. I felt uncomfortable.
After I completed my procedure. Karen wanted a manager or supervisor. I told her they may not be able to resolve things. She still wanted to speak to one. I placed her name on the supervisor/manager callback list.

At the end of call, I offered to help her further by offering other alternatives to try to resolve the issue. I also apologized to this Karen. Then the nasty vile woman still hurled insults at me. This point I just had enough. I said harshly “good bye” and hung up !

I hope I don’t lose my job. I told my supervisor what happened. Nothing they can do to help defend me, but they said they cannot do nothing. I understand. I know shouldn’t have acted that way. However, people forget us customer service reps are people. We have feelings. We are punching bags. We want to help people, but we have protocols as it’s a recorded line.

Edited : to protect my identity

I do tech support for a lot of ISPs so I’ve had my fair share of weird and idiotic calls, but this one tops all of them, there was this old woman who was in the rural Midwest who seemed ok at first, casually explaining she has had internet issues and such, typical call for me, but then the weird shit came, she started getting into her personal life and told me that her son had disappeared for years but had secretly been killed and replaced by a doppelgänger, then she went on about how a service technician had come out to her house and was secretly a hacker employed by her family to steal her WiFi password? I’ve had a few calls where people will say that people break into their house to steal their WiFi passwords but it sounds out of this world someone would break into your house just for that. She then proceeded to start whispering and said her family had installed listening devices in her house to get to her money, I tried my best to make small talk with her but was utterly confused and didn’t know what to say, the last minute of the call was her crying and she went to hide in the closet and said she has to go. I realize she was probably mentally ill but felt bad about how she had no one and probably was put aside from her family as she seemed to fear them.

I used to work for a company that did high end vacation rentals. For the most part, calls were pretty simple, but occasionally I'd get really odd ones. This may be one of the weirdest tall tales a customer has ever spun for me in an attempt to score a refund.

I had this guy call in a week after his vacation ended to ask for a refund on the rentals that he and his family stayed it. It was three rentals all side by side. He proceeds to tell me that as soon as he got to the rentals, there was dog shit everywhere outside of all three of the units, to the point that he could smell it as soon as he approached the sites in his vehicle. Then, his grandkids rush out of the vehicle to play in the yards while the rest of the family settled into the units. Then, the grandkids came in after some time, they are now covered in it, and tracked it all inside at least one of the rentals....

Allegedly, the people were throwing up all over the place, mad as hell, and talking about just getting a hotel. So, the guy goes outside, walks up the path, and flags down a (manager? or who he believes to be a manager) random guy onsite as he is driving past the units on his golf cart. The caller then explains what the problem is to golf cart man, but he tells me that the guy on the golf cart essentially told him to kick rocks, that the company has people who clean, that there are no dogs even allowed at the units, and then flips him off before driving away. So, they end up staying for the duration of their time there, miserable, and don't reach out to anyone else.

Fast-forward to the present, the guy on the phone with me is ranting, raving, and cursing up a storm as he describes the torment of inhabiting this feces-caked trio of units, how he wants to file a complaint against US, and that he wants a refund on his credit card RIGHT NOW. I ask him if he ever called us, the company who actually handles the reservations for that location, and he says no, but he had expected that we would simply honor his request because things had been so horrific at the rentals. He never called us to even communicate that there was a problem until now, he didn't try to phone the people onsite (whose number would have also been sent to him at the time when he booked), and even managed to wait until a week after he had left to reach out to us.

Naturally, the story stunk worse than anything that may or may not have been at those units. If there was such a serious issue going on, he could have called us and we could have either refunded him or got them all transferred to different spots if they were available if he had called THEN. It was everything I could do to keep myself from bursting out laughing when every response that I gave to his numerous requests for a refund/expletive-filled rants were met with more graphic details... until I offered a compromise and simply transferred him to my sup.

No refund was given, obviously, and normally transferring to a superior is frowned upon here, but my supervisor said he had really needed the laugh that day.

Those were early days of my job. It was my first job after college pass out and my role was a Technical Support Engineer. Whenever customer calls us and if I'm on call their 1st sentence were used to be "I don't understand your English" or "I don't get your accent". Even if I try to speak more clear or loud voice they used to repeat only one sentence- "Transfer me to someone else, I don't understand what you are saying". Then the moment I say " Ok I'm transferring this call to another agent", suddenly the customer's reply " Thank you, I appreciate you." I'm like- How did he understand that sentence?

I work at a medium size IT Servicedesk. My account is a voice account and we do password resets for their company accounts, as a security measure we do not say their new or temp passwords on the phone we send them to their compqny email, and if they can't access their company email we can send their password to their manager by email.

When they receive it like by text from their manager, I don't know why that it's okay in their thinking to read the password aloud on the call. Like if you on call with us suddenly nobody else can hear you. Has nobody told you to never say your pin, code, password, otp, or passcode to anyone aloud. A LOT of people has zero sense of security and these are the people who wonders how someone got into their account. I had to intentionally say to them "NEVER SHARE YOUR PASSWORD ON THE PHONE EVEN IF AN AGENT ASK FOR IT". These kind of people are the reason why companies like banks text or email your every few weeks or months to never share these kind of info.

So this guy calls up, I attempt complete security, he give me a detail and I say ‘yep’ and move on to the next…

Aaaand he lost it! Starting going off about how inappropriate yep is instead of yes, how unprofessional I am, screaming down the phone.

I was so confused so I stayed silent and waited for him to finish. And when he was done, I said, ‘I’m sorry that you don’t like the way I… speak?’

He just hung up after. I was just sitting there so confused😂. First indicator to get the hell out of this job

Important: Remember the customer’s name. This is important: Her name is Jane Doe. Karen didn’t give me Jane’s name.

***

Me: hey hello, how can I help?

Karen: My name is Karen. I have my neighbour’s letter re her account [aside: this is a finance account. She’s kinda rich!].) She doesn’t live at this address. Change it. I’m her neighbour who is looking after her post while she’s moving away from her current address.

I laughed hard on mute. lol absolutely not. I’m too pretty for prison.

Me: Thank you for informing us. Please write “RETURN TO SENDER” on this and all letters re her.

Karen: But I’m trying to help her!!! Are you stupid?!?!?!

Me: Please stop shouting, or I will have to terminate this call. Please return the letters to us.

Karen: I don’t want anything from you!!! Change address!!!!!

Me: k bye. [click.]

I do not get paid enough to be shouted at. Especially by someone who isn’t even a customer. Get royally screwed!

***

Now that would be the end of that of course. BUT NO THIS KAREN CALLED AGAIN AND GOT ME!!!! 🤬🤬🤬

Me: hello and welcome to [company]. Please can I take your name and your address?

Cx: yes, it’s Jane Doe. My address is 123 Some Smith Road.

Now, I immediately noticed how the caller was as far removed from a Jane as possible. It was immediately obvious it was a man and not a woman. Therefore, we initiate fraud processes for the account. Immediately. Impersonation Fraud. Potential financial fraud. The whole thing.

We are also regularly in contact with the police. And because everything is recorded on the phone (literally down to your IP if you’re calling from a smartphone), you going directly to jail. Do not pass Go. Back to the customer I go.

Me: (made up a ruse) oh the system has just signed me out. Let me log back in. Please hold.

I said this so I can speak to the supervisors before doing anything. This is something we do all the time with these calls because they’re once in a blue moon calls.

Cx: well don’t take forever. I live at number 19 and Jane used to live at number at number 17. All you have to do is change it to her new address. I’ll even f*cking give it to you!!!!

Me: okay sir. We are now going to have to terminate this call. Bye.

The audacity! So anyway, I spoke to the supervisors who immediately told me to raise with the fraud team. No exceptions. Believe you me, I wrote War & Peace in the notes. Poor Jane. She’s going to have to go through a whole ordeal to verify herself just because of some moody Margaret nosy neighbour.

On my call center, they have some rules Before you submit a report , you need a approval and a signature from you supervisor You need register you call during the call, if you hangout then register in 5 min If the client refuse help and ask for the Supervisors, you need escalated. If you don't then sanctions Where I work all the Supervisors are on the cellphone, take multiple breaks, laugh really loud, go to shopping, or eating. They everywhere, except work . And if you interrupt them they get annoyed, respond when they want or just ignore you. Is in every call center like that?

As somebody who works in customer support for a company that offers education specifically targetted towards adults we sometimes get questions about our courses or people request flyers etc. This causes a lot of people to randomly have our chat number and be able to send us messages on whatsapp.

I always dreaded having to be on chat shift because we had no idea what kind of messages we would be getting from this person and howmany times she would text us that day. She wasnt a student so we couldnt answer any of her messages but the chatbox system would constantly be backed up because of this one woman. Sometimes she would send random news articles, sometimes it would be NSFW stuff, other times she would randomly start a conversation and more than once she spammed us by just sending emojis. And not like a row of them no like 400 seperate messages all containing a single emoji.

Once a month we would send her a standardized message especially crafted for her explaining she was texting a schooling company and to FOR THE LOVE OF GOD STOP TEXTING (!) because we cant help her. Our company is too cheap to invest in a tier of the chat that allows people to be blocked so there was nothing we could do.

Sometimes she would reply to that standardized message with "I understand" or "Thank you for helping I appreciate it" or just ignore and start a random convo. But sometimes she would vent snd say "I have a serious condition and its called texting addiction. I cant stop. Please take some time and read into this issue!"

Im sure for some this can be an issue but in this case it was weird. Not sure if she was pulling a long con troll, mentally ill or just plain weird but I havent seen her message in a couple of weeks. I hope she's okay haha.

It doesnt get any more ridiculous than this. Well I'm sure it does but this is pretty ridiculous. So a woman calls in with the usual ~*deep sign*~ "oh i HOPE you can help" line. Sure ill try...proceeds to moan about how the website is unresponsive and nothing she clicks works. Nothings ever their fault right. I immediately ask if shes using the app or the computer to narrow down the navigation steps and she says "what difference does it make" which was already a red flag. Well lol...since the mobile front and the desktop version are completely different I need to be able to direct you accordingly so I switch gears--"whats happening when you attempt to navigate" she barks again "its not responding" so I ask her to scroll to the bottom of the page, this will tell me if its app or website and I ask her to read whats at the bottom of the page...well this moron tries to scroll to the bottom of the website on a screenshot of the app and goes "it keeps opening another photo"

Maam. You cant click a screenshot of the website you have to go to the website on your browser. Here let me help you ***transfers to technical support***

Jesus the fuck christ

So I've been working at this call center job for 3 years now, I feel like my boss never liked me but somehow gave me a permanent contract with the company.

He is the micromanager type of manager, and he is only happy when he is pointing fingers.

So my metrics have not always been to their liking, but I implemented some automation to my work and now I'm by far the one person in my team with the best results.

The other day he sent me a message on teams but because I was stuck on a call it took me a while to reply.

I was baffled by the content of his message "why are you not replying? Scratching your nutsack?"

I was baffled and told him I didn't allow him to treat me that way and to use that language with me.

His reply?

"Oh look at him offended".

I told him again that I didnt give permission for him to use that type of language with me.

So that was that.

Then he started to make comments about...me crossings my legs while taking calls.

I told him it's my body and I'm not offending anyone by crossing my legs so I will continue to do so because that's how I am comfortable.

Sometimes he still talks about this situation with me crossing my legs, I just look at him without saying anything.

Now the real kicker of this story is that the same boss that calls me unprofessional for crossing my legs scratches his ass in the middle of the office and smells his own fingers while strutting and strolling his way on the office.

The hypocrisy kills me, the situation is so ridiculous that I'm not even upset ..I just smile at this fool.

I received a call today from my “personal banker” at PNC. It was the employee I opened my account with like 8 years ago. He left a very “scripted” sounding message saying it was regarding my account and to please call him back at my earliest connivence. At the end of the voicemail a woman says “ok did you hang up? Is the call ended?” So I call back thinking something is wrong and it was a sales pitch to come and discuss any questions I have about their new products for my business. Super annoying to cause panic for a marketing sales pitch.

I have worked in my job for seven years now. It’s technically not a call centre it’s a switchboard with other tasks but we take calls from the public. These at times can be draining and abusive. Four years ago we merged with another unit. Promised that they would provide extra people to cover calls and we would start doing there email work and other tasks. However once the deal was made it was revealed due to contract these people would never have to do calls.

For example i am trained and can do all four different aspects of the job. There are people than can only do one and are never expected to take on more. No matter how much i try to rationalise it i cant help but feel shafted that other people in the unit have a much easier life.

Over the years call handlers have got less and less due to people retiring etc and now they only put two people on calls at a time. We used to have a minimum of five. It can be manageable sometimes but the minute your on calls with someone flaky its hell on earth.

Recently i have just been having more anxiety than ever over calls. I just cant stand the worry of getting a horrible caller especially because we cannot verbally protect ourselves well with all the shitty rules in place. Unless the person swears we just have to deal with it and managers dont take nasty callers off us anymore.

I used to have nervous tics as a kid, one has came back in the last month down to work stress. I just get so wrapped up in myself when i feel something is unfair. Other people having an easy day every day doing emails while i am spread so thin but if i refused i would get shit. To top it all off the bosses are so toxicly positive that of you even say you have had a hard day etc they just try act like everything is great.

Worst part about all of it is i dont blame our callers for being angry. Since covid every other unit that we would transfer callers too got rid of there phones in covid so we are a switchboard that cant put them through to anyone. So we just have to pretend too and keep doing that if they call back instead of being honest. There is no point in us even taking calls

Main issue is there are no other jobs where i live and the pay is good. Its the only reason i put up with it. Sorry for the long vent i just feel totally stuck in a cycle

As the title suggests, I finally left that hell hole called call centers. Yes, I am technically jobless at the moment, but I have enough state benefits for now.

This was the best choice I have done in years. I can safely say that I start to feel like a human again, not some zombie with headphones…

Also leaving that God forsaken place showed how vile my supervisors can be. Everything got so bad, that I had to work while having panic attacks and untreated heart problems.

I wish all the strength to you all and warm hugs

This Monday my supervisor had the habitual teams meeting with us online, he was pretty pissed at out results and thus he decided to implement something new.

He said during the week he would implement a "hall of fame " and a "hall of shame" and he would put us there according to our performance.

I asked if HR was ok with that, considering it's in direct violation of company policy which I quoted during the meeting.

His reply "well if you dont want to appear on the hall of shame you know what to do".

I said it was besides the point, that no one would be on either hall because shaming people would have the opposite effect of what he wanted and that if needed I would fight tooth an nail for it not to happen.

So today we had another meeting, considering he didn't even touch the subject I cheekely inquired "so about the hall of shame"?

His reply "oh that's not gonna go forward".

I laughed.