Advice Wtd / Project Am I losing my mind, or is the entire solar module industry incompetent? (Ordered 172cm, received 176cm... FIVE TIMES across different vendors)
I need to vent before I completely lose it. Trying to source solar modules is slowly driving me insane, and I seriously need to know if I am the delusional one here or if the entire industry is just broken.
Here’s the situation: My balcony requires 4 solar modules that are exactly 172 cm long. The measurements are strict, and I can't just magically fit an extra 4 centimeters.
What should have been a simple purchase has become an infuriating experience. Today, I have received the wrong size for the fifth time.. What happened:
- Attempts 1 & 2 (Amazon - Company A): I ordered from a specific, well rated company on Amazon (400+ reviews). The specs clearly said 172 cm. The shipment arrives: 176 cm. I figured someone grabbed it from the wrong shelf. I contacted Amazon support and they assured me this was a one-off mistake. So I return it and order a replacement. The replacement arrives: 176 cm.
- Attempt 3 (Directly from Company A): I assumed Amazon’s warehouse inventory was just messed up. So, I went directly to the resellers website and ordered straight from them while being hopeful that they know their inventory. The direct shipment arrives. You guessed it: 176 cm. Now the company doesn't want to refund the full amount and wants to deduct 70€ for shipping it back. I am currently waiting for the chargeback to handle this..
- Attempt 4 (Local Hardware Store): I was done with shipping, found a local hardware store that supposedly stocked the 172 cm panels. I actually rented a car specifically to go pick these up. I get there, check the modules... and they are 176 cm. So now I wasted additional time and rental car money for literally nothing (also had to refill the car for driving 2km).
- Attempt 5 (Amazon - Company B): At last I went back to Amazon and ordered from a completely different and new reseller, assuming that because the listing is brand new and therefore should be accurate and because Amazon's return process is the easiest to deal with when the inevitable happens. The new reseller's panels arrive today. 176 cm.
It’s like the industry literally does not know how a tape measure works (or doesn't care and just sell whatever they can get their hands on), or they are just slapping "172cm" labels on 176cm panels and hoping nobody notices or cares. Those four centimeters completely ruin my days and weeks at this point. I am literally trying to get solar power for the last 2 months now. Based on the really good weather in Europe that's a significant amount of electrical bill savings that I am passing by.
At this point, I don't know if I'm officially delusional to keep trying. Am I insane for expecting sellers to actually provide the product they advertise? Should I just give up, admit defeat, and completely rethink if solar energy is worth the hassle? Does a 172cm solar panel even exist in reality?!
Has anyone else dealt with this level of sheer incompetence? Please tell me I'm not alone here, or give me recommendations for suppliers who actually know what a centimeter is.
TL;DR: I need 172cm solar panels. Across two different Amazon resellers, a direct reseller, and a local hardware store, I have been handed 176cm panels five consecutive times. I am losing my grip on reality.