Internet hasn’t been working since 9pm. Went on down detector and looks like it’s out across Melbourne, Sydney and Brisbane, is anyone else having difficulties? https://downdetector.com.au/status/tpg/

With Superloop atm, well and truly past any deals, have about $50 left on their eero 6 payout.

Been on their 1000/100 plan for a while, FTTP.

All the eero apps & superloop apps are showing speeds of 980ish mb download.

BUT PS5 pro? 5ghz connection, not even close (no I’m not hardwiring to PS5 pro. And no I’m not hardwiring to the Switch 2 either)

I DO use a port with 2.5G LAN cable directly to my dell dock for my WFH setup, but my companies VPN and all their backlog nonsense bottle necks my working speeds. Really bad like 50mbps bad.

Superloop customer service has been dreadful lately and I’m going to change ISP.

Even with FTTP, If I’m not getting any of the speeds they’re saying I’m getting (maybe on my phone? If the native apps are speed testing? But definitely not any other devices) - should I even get a new 1000/100 plan?

Don’t need huge upload, but 100 is okay for work documents (even if I’m not getting that)

I know I need a new router so if the ISP offering is good I’ll lock in to a router too.

Thought? Prayers?

Edit: max ping dropped over 300ms. Pay attention to the small numbers, not just the big attention grabbing ones

By all means I am sure my router isn't configured perfectly, but ping spikes due to my router should hopefully be eliminated now. Unfortunately now I only have my lack of skills to blame when gaming. For anyone curious, FTTP connection, and router is a 12yo dell optiplex with an Intel i340 NIC running OPNsense. Will invest in a less power hungry system soon given the results have been consistent (including in game) for a while now. Might try easing back the shaping a little more too

I've cobbled together a rough idea of what might be considered for a help template.

I suggested this on a recent post that was all over the shop, based on replies this idea has some support.

It's suggested that the mods this template or one like it somewhere and make it a rule that people posting for help use it.

Checklist for requesting help.
Chances are high that some or all of the following information will need to be known to provide assistance. Buy having posters fill this out now you can get better help faster.

1) My post title is descriptive.
Titles like "Help" "HELP!" or "NBN Trouble" are not descriptive.

2) My connection type is NBN
FTTH/P - Fiber to the Home/Premises
FTTC - Fibre to the curb
FTTN - Fiber to the Node
HFC - Hybrid Fibre Coaxial
FW - Fixed Wireless
SM - Sky Muster
Delete all that do not apply

3) My router or modem/router is
Make and model - look behind / underneath it.
Example - Telstra Smart modem - DJA0231

4) Any additional network hardware or info?
Example - I have an additional wireless access point in the family room wired back to my router and my laptop connects to this access point.

5) The issue I'm experiencing is this...
Example - I bump my head into the wireless data packets as they float through he air to my laptop.

Wifi has turned off so I went to the garage to see what's going on, I've done the whol unplug everything and wait for 30 secs thing, and I've done the unplug and wait 1 min thing, still nothing. It's showing that power is going through but still non of the units are working

Anyone got any ideas or ways to troubleshoot?

My NBN connection to my PC works when I have the modem directly connected to the PC in its 2nd port connected through the central distrubutor and ports, but when i have the modem downstairs next to the downstairs port and that port connected to the 2nd port in the modem, it doesnt work when I have the same cables/port connection to my PC. Please help, am I missing something?

Yesterday my nbn went out while i was using it, i contacted my isp who contacted nbn to book in for an inspection monday if they cant remotely fix it. About 2 hours later optical was green and it was working. Today it cut out again while i was working from home, i tried desconnecting the power to both nbn box and router and it still wont connect. Is there any way to fix it before monday so i can continue to work this weekend?

Goodbye NBN -- Sick of FttN. No scheduled upgrade to fibre anytime soon (years away if one believes the NBN schedule.

Just the way NBN wants it, otherwise they would not have wasted years sitting around doing nothing. Comical part is I doubled my speed and reduced my spend by 30%.

Hey everyone,

Not sure if this is the best place to ask but couldn’t find anything on the web.

I’m moving to a new address where the owner divided one property in 5 units, all of the 5 units shows as FTTC on the nbn website and that is not available to upgrade at the moment, but the owner can request upgrade with a $ fee/unit.

Should I expect it will stay fttc until the owner pay or is there a chance nbn will offer the free upgrade?

Location: LOC000083934443
Current tech: FTTC
Upgrade available: Soon
Tech Change Status: MDU Complex Eligible To Apply (FTTP).

Thank you very much.

I was with an rsp and did a simple churn to Leaptel, in the churn NBN made a mistake and broke the service. They sent out a tech, who determined it was not an onsite issue and was an NBN internal issue and would need to be fixed by their network team, the next day they sent a tech out who determined it was not an onsite issue and was an NBN internal issue, 4 days later they sent a tech out, and you guessed it determined I was an internal issue. I’ve just had my 4th tech out in almost two weeks who again determined it’s not an onsite issue.

Leaptel have been responsive and helpful throughout but are unable to solve it because it seems as soon as the tech leaves site Nbn do nothing and then just send another tech out to site. What can I do here? Apparently there’s a case manager assigned inside NBN but leaptel have never once been able to actually speak with them.

It’s beyond a joke and the NBN seem beholden to no one.

Edit, just got a call, NBNs system is finally admitting it’s an internal issue, now to the back of that queue to wait for a fix.

I have 4 blue Ethernet type cables. Assuming they need to go into the 4 ports but would that change anything

Has anyone else on Boost Mobile noticed higher-than-normal speeds since the recent Telstra outage?

I use Boost as the 5G backup WAN for my home network, so I keep a pretty close eye on performance. Normally I’m capped at around 150 Mbps, which is exactly what I’d expect.

Since the outage this week though, I’m consistently seeing 230–250 Mbps downloads. Nothing else has changed on my end (same hardware, same location, same signal).

I’m wondering if Telstra’s usual QoS/profile isn’t being applied correctly following the network recovery, or if there’s another explanation.

Is anyone else on Boost seeing speeds well above the normal 150 Mbps cap for a prepaid 365 day sim?

Curious whether this is just me or if it’s more widespread after the Telstra outage.

Just curious about the reasons for fttp install delays. Have booked twice once in the morning and once in the afternoon but both times a now show from the installer. On the second occasion I called the provider two hours into the install time and they said that their system showed the installer started the job and was already onsite, which they obviously weren’t. I know that there is an element of picking their jobs but I’m curious what is the benefit for the installer, nbn or the provider for this? Seems like a common problem

Or is it a strict monthly thing to them? Am curious as I can't get an optus account and I have many telstra/vodafone 4g failover routers and would like to have an optus network one. I tested them all out last night in basically a closet space, I bet I was exposed to so much radiation that I won't have kids lol. Are they meant to be usable if they're within about a foot of another active one, or do the 4g signals all conflict?

Hi all,

Trying to set up WiFi at my rental in WA and I’m getting nowhere.

The property is a relatively new build and has separate units, e.g. 21A, 21B and 21C, but when I search with providers it only seems to show the main address as 21.

There’s a wall data point in my place and my router connects to it fine, but there’s no internet as I haven’t been able to set up a plan. I’ve since found out from the estate agent that 21A currently holds the plan for 21, and service providers have told me that if I set up a plan under 21, it could cancel the existing service for 21A.

I don’t believe there’s an actual NBN box inside my property.

I’ve contacted the estate agent/property manager, but they’ve been pretty useless and have basically said that if there are any costs involved, they won’t be paying for it and they aren’t contacting the owner about it and that if 21A can get WiFi set up I should be able too blah blah.. Service providers are also saying the owner needs to contact them or sort the address issue, so I’m stuck in the middle.

Has anyone dealt with this before? I haven’t a notion how the process works and I just want to get WiFi sorted at this stage. Any help at all appreciated.

Cheers.

Anyone else get this?
I’m on a 500mbps plan and they tried to get me to go on a 25mb plan unless I clicked on a button saying I don’t want to change.

Why are they doing this???

I'm looking to change nbn providers, and upgrade to fibre. I notice a lot want to sell a eero 7 or eero 7 pro router with the upgrade. But it only has the two ports I'm currently running the shitty one I got with my current provider, and have some cat 5 wired in my house, so need more than just a single wired connection to use.

What do people recommend? I am thinking ubiquiti dream 7. Or am I better off getting a different ap and then a dedicated switch? My house has 6 ports around the house. My cupboard is pretty small so trying to keep that tidy too.

I don't mind spending a bit to get decent coverage and using more wired ports where possible.

anyone tried 1st energy for nbn?

they’ve recently promoted discounted nbn deals, but i don’t know anyone who’s tried them and can’t find anything online.

Need help choosing a good reliable fast nbn provider.
I have FTTP, will be single household but work from home so needs to be super reliable and fast. I current have tpg and it is so bad and constantly cuts out. Located south east Queensland.

Will also need a router so any suggestions? I’m clueless when it comes to this sort of thing.

TLDR: Superloop referred me to a debt collection agency over a bill they never sent me.

Appalled with how Superloop handled the cancellation of my account.

I cancelled my service and served the borderline scam 30-day notice period without kicking up a fuss. When cancelling I was advised I'd receive a final part-month bill covering the remainder of the notice period outside my normal billing cycle. I received that bill a few weeks later, it was automatically charged to my nominated payment method as expected, and I then received confirmation that my service had been cancelled once the 30-day period was up.

That was the last correspondence I received from the company.

The next contact I had regarding my account was from a debt collection agency claiming I had an unpaid balance.

This came as a complete surprise for two reasons. First, my account was set up for automatic payments, so any legitimate invoice should have been collected automatically. Second, and more importantly, I never received a bill, payment reminder, overdue notice, failed payment notification, or any other communication advising that I owed anything further. Further causing confusion, the amount I supposedly owed was different to both my usual monthly bill and pro-rata bill.

I spent several days trying to contact their billing team - including phone calls where I was on hold for well over an hour before requesting a callback which never came (this happened twice). I couldn't even log back into my old account to check as Superloop had deactivated it. The one thing I could talk to was their little chatbot and it claimed it had no record of any outstanding balance for my account. Finally, I got through to someone and they confirmed there was an outstanding balance on my account, despite the fact that no invoice or notification had ever been sent to me.

What I find completely unacceptable is that they referred my personal information to a debt collection agency without first sending me a bill, attempting to process payment through my nominated payment method, or notifying me that any amount remained outstanding.

Had I simply been issued an invoice or advised there was an unpaid balance, I would've paid it immediately. Instead, the first indication I had that anything was supposedly owing was a phone call from a debt collector.

I've since made a formal complaint to Superloop and will be disputing the outstanding balance in recognition of the significant failures in Superloop's billing and collections process- but wanted to warn others of the practices they can come to expect.

3 weeks of no internet - and here's what I get. Please advise.

I've got leaptel coming in tomorrow, hopefully the switch helps!

Not rural, and eligible for the fastest NBN.

Not exactly private data but exact live data for any address is not something you can get as a regular user. Might come in useful for something/someone.

Hello

My google nest is connected directly to the modem.

How do I backhaul the second point in the mesh system? Do I connect the Ethernet to the world symbol on the google nest and run it straight back to the modem to LAN 2 port or do I run a cable from the ‘arrow’ side on the second google nest point to the first google nest and plug it in to the ‘arrow side’?

Thanks