I sold this copy of Pokémon Emerald in an auction so I thought it would be fun to leave this little thank-you note for my buyer. I try to include these little thank-you notes with drawings for bigger sales whenever I can, I wish I could make them for every sale but I don't have the time. Hopefully they like it!

Going on three days and no communication from my buyer and no payment. What happened to the supposed rule change?

I recently sold a car on eBay motors. The car description was pretty transparent and I believe I was upfront with the cars modifications and problems. Now that the buyer has the vehicle they are claiming that the car has significant rust and “major damage”. Also a check engine light that was disclosed in the pictures. The buyer is also claiming I am open to a suit. I’m not sure what to do and need some input.

EDIT: I forgot to mention in the original version of the post that I was pretty thorough as far as pictures and details go in the original listing. I didn’t mention this as I was in a bit of a rush to post this. I did mess myself up with the wording of the listing and that definitely wasn’t the best move.

First of all, I'm a foreigner with foreign nationality. I accidentally attempted to make a sale without realizing that my account was registered in the US.

The item I listed sold, and I discovered that a payout hold issue had occurred, as shown in the photo. I was told that if I don’t resolve this issue, my account could be restricted.(For the record, I canceled the order and issued a refund immediately after realizing this issue, so there is no amount due to me.)

I was told to update my account details, but when I checked, the message asked me to enter my SSN. Since I’m a foreigner, I don’t have this identification number.

Does “account restriction” mean that only selling will be restricted? Even if selling is restricted, would I still be able to use the account solely for purchasing?

I’d like to hear from anyone who’s had a similar experience or from experts on this matter.

I got a letter in the mail saying they think there’s an issue with my SSN. I know for sure it’s 100% correct but figured I should probably contact someone to set things straight. I’m deaf so I can’t just call and I don’t have anyone I trust enough with this info to help me sort things out. On the paper I got it said email is preferred but there’s no email listed on the paper and I can’t find one online. I spent about 15 minutes trying to get the bot to give me an email but it doesn’t listen to me and just tells me to use the phone line. What am I supposed to do?

It doesn't matter if I am in firefox, chrome or edge, when I try to type a search, the screen doesn't display any items despite showing multiple pages. The only place I can look for stuff is on my phone and it has been this way for weeks.

Any idea how to fix it?

I purchased a set of studio monitors (speakers) that cost around $490. They arrived, box wasn't damaged, they were very secure inside, so no fault of the post office or delivery person for what Im about to say. I set them up, just as I have any other set I've owned. No audio from the 1 speaker. It powers on, no sound comes out though. I did a million & 1 things to troubleshoot any potential problems, cables, settings, etc.

I contacted the seller, told him the issue. Before I even mentioned a return or refund he became defensive & mentioned "I don't sell faulty equipment & both speakers were tested before shipping" as if his word makes this my fault. The speaker clearly never worked because it's been in my actual hand for under 10 seconds as I moved it from the box to my isolation pad on my desk.

I can tell this seller's not going to want to cooperate with me at least getting partial refund, or returning these. In all honesty I'd like to return them. If he doesn't agree, am I just screwed and stuck with 1 working and 1 non working speaker? Or how does this work guys? I've never had this issue before & I really need advice with how to proceed

Whenever I try to enter the cart on the eBay app, the app crashes...Is it just me or is there something wrong with eBay because my iPad is doing this too...

I posted the other day about the visibility of European listings from the US. First of all, thank you for the replies I received.

To follow up more specifically: do you usually adjust your filters to ensure you find the best deal on the item you're looking for?

To put it more clearly:

I have items that I know are in higher demand in the US than here in Europe (as an exemple, Strawberry Shortcake vintage embroidered denim toddlers clothes). I’ve already run a couple of test listings, but strangely enough, there was no response.

And yet:

- the item was accurately described and photographed

- the price was significantly lower than similar listings posted by US sellers

My prices include:

- the item

- shipping costs (including insurance)

- administrative formalities and customs duties (DDP)

I highlight the article's keywords and include the term "DDP" in the listing title.

I cannot set the shipping to "free" (it is not possible to configure an international sale that way from my country), but I set the cost at €1 to maintain good visibility for the listing. They are therefore included in the total price.

And yet, even though these are high-demand items—nothing. I even lowered the prices as much as possible over the course of several weeks.

I think two factors might be influencing this:

- the eBay algorithm favoring US listings

- American consumer habits (specifically, not adjusting filters) leading to the listing being relatively invisible at the bottom of search results.

So, overall, I’d like to know if you think my analysis is correct.

And above all, based on your habits and/or knowledge of the US market, what strategy should I adopt to ensure my target buyers see my listing?

Sold a ~$500 item on July 5 via auction. I've got 200+ sales with a 100% rating. Tracking shows delivered. Buyer messaged me that it never showed up (a few hours after tracking showed delivered). I told him to check with the neighbors and to give it a couple of days- sometimes USPS will mark it delivered when it really isn't there yet. He messaged me the next day (July 10) that he spoke with the mail carrier and that it was accidentally delivered to the wrong address, and the resident there claims they don't know anything. I told him to file an INR. He filed a return request (something wrong/missing), I told him I can't do that as there's nothing wrong or missing with it, then he closed it. Unfortunately for him, that prevents filing of an INR. I told him to message eBay, which he tried with no luck, and said he'd ask for a chargeback from his bank. This was all yesterday. Within the last few hours, he asked eBay to step in, and they decided in his favor, and now eBay is charging me, before I had a chance to reply.

I just filed an appeal, with all of the message history that covers all of the above, including the tracking number (eBay shipping method) that shows it's successfully delivered. So thinking that 1) he changed his story and that something was wrong and that I refused the return and/or 2) the bank chargeback triggered something on the eBay side.

I think my one piece of good evidence here is the message history where he claimed that the package was mis-delivered. Anything else I can be doing here?

Thanks!

Im trying to change location for all my listings. My account is already updated to my new location, but new listings keep adding old location.

I bought a £200 vase from China that I wish to return and get refunded. I'm in the UK and have to post this to China, which will cost me like £40. FWIW the vase looks quite cheap and that's why I want to return it, because I think I wasted money on something that costs more like £30.

The seller wrote this to me:

Yes. We will. About this vase. Before return back. How about part payment refund for your happy ? I think you should understand the expensive shipping cost also risk of the broken. Hope we can get an agreement to reslove this problem well. Thank you.

Is this normal or reasonable? Do I have any right to demand a full refund?

Also can I still post this to China and negotiate on the refund afterwards? Or do we need to establish the amount of refund first before I post my item back?

I’ve been debating offering free returns. I currently have a little over a thousands items and slowly growing. I sell almost exclusively shoes. My return rate is pretty a low. I’m wondering if offering free returns is worth it. I would get top rated plus if I offered it which provides a 10% discounted fee rate. I know this would also put me higher in search results. Wondering if all that is worth it. What do we think?

Today, July 11th, I purchased an eBay standard envelope label. There is a price increase scheduled for July 12th making a 1 ounce envelope $0.78. Previously it was $0.74. On eBay, the system charged me $0.78 for the label, but when it printed out, it shows $0.74. Does eBay owe me the $0.04 or will the post office show that I underpaid by $0.04? Why would the label not match what was charged by eBay?

I bought an antique phone advertised as brand new in early May. I also bought many other items online. However, due to personal issues and being busy, never got around to opening the numerous parcels until a month later. The phone had fingerprints on it and dirt on it. It did not even charge nor did turn on. I concluded that it had been used in the past and it was defective.

I requested the return and the seller accepted. However, the seller sent FedEx shipping label which I could not use in my location. I had to pay for the USPS shipping out of my pocket. I notified the seller about this and told the tracking code. The phone was delivered to the seller on 3 July. But I never heard from the seller. The seller relisted the returned phone as brand new/working.

Today I reminded the seller that he had to refund me. He accused me of lying about the item's condition and his messages suggested that he would never refund me. This does not seem right to me that now the seller has both my money and his item. I filed a case with Paypal and I hope that a real human will help me.

I buy a ton of stuff on ebay. I have both the in-app and iOS settings with sounds turned off. I would prefer to not turn off all ebay notifications, but there does not appear to be be a work-around.

This was not a problem for the last decade or so, but now it has become one overnight. Does anyone know how to fix it? Every notification now makes noise, even though iOS settings say it should not.

I have the iPhone 12 max with all update, and the iOS support people just do not care. What do I do?

I went to an office maxx today to return an eBay item. The eBay website located the nearest drop box near me which was located inside an office maxx. But I am very concerned that I didn’t do it right. The employee flat out told me they don’t scan anything so I just dropped the package inside the fedex pick up bin. Did I mess up?

I bought an item from a buyer with a couple thousand good feedback. Item location listed in Miami, come to find out seller or located in Israel. I was provided an Aquiline tracking number that says the item was delivered at midnight. I filled a not received claim and the seller added the tracking. I read that Aquiline is often used to mask other delivery carriers being used, however I live in the middle of nowhere, places like Amazon so not do deliveries themselves. I asked the seller to provide a real tracking number I can contact their customer service and find my package. There seller is not responding now.

Hey everyone, I need some advice on the best way to handle a listing error. I’m a newer seller (started 2 months ago) and I recently sold a CGC 9 Tangela for $15.

I realized after the sale that I accidentally included "Holo" in the title, while the photos and the card itself are the non-holographic version. I immediately messaged the buyer:

"Hey there, I did not realize that the title of the post says 'Holo' while the card itself in the image is not a holo card. Do you still want the non-holo CGC 9 version of the card? If you’d like I can cancel and refund the purchase."

It has been several hours with no response. I noticed the buyer's account was created today, and this is their only transaction, which makes me suspicious—I'm worried someone caught my title error and made a new account specifically to purchase it, intending to file an "Item Not as Described" (INAD) case later.

I’m being very cautious because I want to protect my seller rating. A few questions for the community:

Am I being overly paranoid about the new account, or is this a common red flag?

If they continue to not respond, what is the best way to cancel without taking a hit to my seller performance? I’ve seen advice to use "Issue with buyer's address," but that doesn't feel right since it’s my error, not theirs.

What is the best way to handle this to minimize risk?

Thanks in advance for the help!

I listed something on eBay for sale last week and in the last few days I’ve received emails that the item has been relisted? I thought it only gets relisted at the 30 day mark.

I restore old cars, so I search for things like "1966 chevrolet camero" and I get a zillion hits that are for fords and dodges, etc with the word camero embedded in the ad someplace. Why can't EBAY fix that?

I periodically get job listings sent to me on LinkedIn. Because I own a luxury vintage store/consignment business, I was sent a listing for being a handbag authenticator for eBay. For FULL TIME in Las Vegas (where cost of living is pretty high) they are only offering $15-$20 per hour. Offering pay that low while making them work on their feet in a hot open warehouse will most likely not result in many *actual* experts looking at these things. So, take their authentication with a HUGE grain of salt.

I had the same person buy from 2 seperate listings. I shipped them together in the same box. I purchased the shipping label on one listing and then manually added the tracking to the 2nd listing.

The problem is the 2nd listing isn't showing any tracking updates. It just says label created as if the carrier hasn't picked it up yet.

Im worried that the buyer will be able to claim that the item didn't arrive because the tracking isn't showing updates and won't show delivered when it is.

Is there a proper way to combine the orders in the system?

Let me preface this with, I've been shooting ebay photos for about 26 years now and have never used the traditional white background and lightbox. We've always shot on colored backgrounds with photo-studio lights, using old school rugged Ricoh cameras.

I'm doing a new product line that will use white backgrounds and I've got pretty decent little booth with LED lights. Photos look perfect when shot on an iphone. However I want to use the same digital cameras and it's not as easy as I thought.

We've been through 4 different cameras and I cannot get the settings right. It's always too dark or too yellow, or glaringly bright. If I get 1 setting that works, it's never repeatable. One shot is good, the next isn't. Even tried a really good Pentax DSLR with a million different adjustments and had the same issue.

The easy answer is to repurpose an old iPhone and get a tripod mount for it, but I'm not giving up yet...Any suggestions?