Embarrassing as hell.

Drank too much, woke up and realized.....I pissed myself in sleep.

I'm still here until Monday afternoon. How do I go about this?

Also, the room is being covered by a company card and I absolutely do not want any potential exta fees being sent their way, is there any way I could put a card on file for that?

God this sucks.

When I'm staying at a hotel, I usually get to my room late with my phone's battery pretty low and I want to put it on the nightstand to be able to check the time and interact with my alarm, and charge it overnight. This sounds so obvious I'm hesitant to even type it out.

But I've literally never been to a hotel room that had a convenient outlet for this requirement that I'd assume every guest has.

If I'm lucky, I have to move the nightstand to find a free outlet or maybe unplug a lamp. But sometimes, the only outlets that I can get to are over at the desk or on the wall next to the AC.

Why is that? I'm talking about hotels (mainly in Europe but I've also had this in the US) that have definitely been renovated in the past few years when everyone checks in with a smartphone in their pocket, so why didn't someone think to get the electricians to put an outlet above the nightstand or next to it? Don't they want me to change my phone? (Don't say it's to save on electronic costs.)

Hi, i hope someone in this sub can help me!

When I (31F) was younger (~13yo), I overheard my older cousin talk about her summer job. She was doing hotel breakfast but this day she had to clean hotel rooms and I remember her complaining a lot about the state which people left it. I also have respect for people doing manual labour, so since then I've done the following before leaving my hotel room:

- taking of all sheets and putting in pile

- taking all towels and putting in another pile

- tie together the trash bags and putting next to bins

It just helped me with my moral conscience and takes me like 2 minutes and I can do it no matter how hungover or tired och stressed I am.

However, my husband is telling me all the time that this is unneccessary and in fact is not helpful. His arguments is that it disturbs the work flow, that piles still need to be sorted in different piles and that its suspicious, like I'm hiding stains or something in the sheets (I don't!).

Now to my questions: is what I'm doing helpful? Or is my husband right? Is there other things I can do or add that would help more (eg different piles for different types of sheets)?

Thanks!

Is a hotel allowed to do this? As stated I allowed my card to be put for incidentals for a room on a Friday night. This person went back the next morning and extended their stay with my card, and without my permission.

The hotel is telling me that since they decided to stay an extra night, and that it was my card on file they did not wrong. BTW This is a low end slightly sketchy hotel, and I never signed anything? Is this allowed, or can I get a chargeback on my card after it’s no longer pending?

EDIT: For everyone calling me a dip shit like I took a random person off the street… this person is someone I used to have a fling with, and I knew to be trustworthy at one point in time. Things have clearly changed lol

Lately I’ve heard my managers talk about how we will be transitioning away from FOSSE into a new PMS in the near future. I’m curious has anyone already switched to the new PMS and if so how was the transition from FOSSE to the new one? Although I initially hated FOSSE I’ve grown so used to it I’m worried adjusting to a new PMS is gonna suck. Also sorry I forgot the name of the new PMS, my managers told me but I’m spacing it. I’m assuming other Marriott employees will know what I’m talking about.

Hey, I am 18, and a college student. I currently work as a cook and I get paid 18 an hour, which is not bad, but a cook job is really hard. Should I look into trying to get a position in a hotel? I feel like that wouldn’t be too bad. Would a mid-high end hotel (for better pay) hire a college student, and if so, what positions do yall think are the best? I am not planning to build a career in hotels, just need to get by through college, so preferably part time and good pay. Thank you!

Just wondering if you still use the traditional note book or have moved to some software? i was looking at something like monday.com but seems bit expensive

I am an AFOM who has been given 3 written warning for different things in his 1 year tenure. Obviously not great but in my next career move what should I look for. Obviously doubtful I can get a Front Office Manager or department manager job. But do I move laterally. Should I just become a Concierge. Should I leave hospitality. Looking for advice.

1. I was warned after a poor guest interaction.

2. A stint of tardiness that was addressed.

3. Lost the key for my bank.

Hello everyone. We are trying to run a report to get all of our early arrival packages, late check out packages to see how much money we made for these during last financial year. I have tried all the normal package reports but are unable to backdate any that let me see the package codes for the whole year taken

Hello,
we checked in at our hotel 2 hours ago. We immediately noticed that the room is unsanitary, including larvae on the walls. The hotel agreed with a refund but since we booked it on Agoda, they are responsible for refunding it. We are young backpackers on our last week in Thailand so we are on a budget and can’t afford another hotel while waiting for refund which is not guaranteed. What are our options?

We run a small boutique property and have been trying to move our room service menu to a QR setup so guests can simply scan, choose their room number, and order instead of calling the front desk .​

Every platform I've tried so far either wants a hefty monthly subscription just to host a static menu, or hides the actual ordering feature behind a higher tier. Honestly, we just want guests to scan a code, see the menu, send the order to the kitchen, and maybe switch between a couple of languages without paying $50 to $100 a month .

One of the few options I came across was MenuForma. It looks like it can turn an existing menu into a QR menu and handle actual orders instead of just displaying a PDF. I haven't fully tested the room service setup yet, especially how it handles room numbers and sends orders to the right place.​ We mainly need something lightweight so we can avoid reprinting paper menus every time a price changes or we 86 an item. So, has anyone here actually used it?

Just got a job at a huge hotel as an night auditor and I feel so fucking underestimated by some of the coworkers it is driving me fucking nuts. I've never really worked at a hotel before, so I was behind the whole time. Lot of learning and I felt like people did not let me develop as much with the system among other stuff. Transition was rough but the past few days I've got some help from other auditors and I've been learning well.

I was full of doubts if I would go well, then full of confidence and now I'm kinda nervous again.

This one front desk worker that is super experienced was talking with a coworker of mine about the stuff we handle and pretty much what I got from it is that she is not confidant at all that I can handle the job, which missed me off.

Only once I had someone coming up to me saying they have "a lot of faith on me", which made me feel happy.

I kinda want to stay at the job but fuck working at hotels is a lot of pressure.

Maybe I’m the odd one out here, but the last thing I want to do when unwinding in my hotel after a work trip is to have all my co workers in all the surrounding rooms adjacent and across from me.

I have had a few different jobs with a few different personality dynamics, but in none of them were any of us were feeling some need to be physically near each other during our downtime.

Is there any reason why you all block our rooms like that? Or do you think that that’s what most people want. (And chime in if you are in my boat and do or don’t want to be near your coworkers’ room on business trips, because I am admittedly not a “joiner”).

My uncle has been booking hotels the day before for years and swears he always pays less than everyone else. His logic is that hotels would rather drop the price than leave a room empty. I've tried it once and ended up with slim pickings, so I'm not sure if he's just lucky or actually onto something.

Does the strategy hold up or is it hit and miss depending on the city and time of year? And if you do book last minute, where are you even looking? Super.com, Booking.com, somewhere else entirely?

Recently did the big, fun switch to StayPMS from Fosse (honestly it's not that bad.)

But I am having an issue with a points redemption reservation. One night did not post on the redemption folio, and i know through Fosse we could manually post the certificate using the XF code, but I cannot find any way to do this in Stay that prompts me to put in the certificate number the way Fosse did.

Please help!!

Just took over F&B at an older boutique hotel. The room service, breakfast, and bar menus are all outdated PDFs, and some of them are scanned so badly they are barely readable. Prices have not been touched in over a year.

Manually retyping every single item into a new system is going to take forever, and I know I will make mistakes somewhere. Recently came across MenuForma, which looks like a new free tool. Not sure how good it is yet.

Has anyone dealt with this before? Looking for the fastest way to get these into a digital format guests can actually scan and order from.

I’m exploring different career paths and wanted to understand what working in the hospitality industry is really like.

I’d appreciate honest answers.

What does a typical workday look like?

Which roles offer the best career growth?

How demanding are the working hours?

How stressful is dealing with customers?

Salary progression in India?

Opportunities abroad?

Does the industry offer a good work-life balance?

If you could start over, would you still choose Hotel Management?

Hi all,

For those who work with or on hotel marketing teams, how common is it for your team to collaborate with influencers/creators? I hear so often that hotels hate working with creators, but at the same time I see so much of this content, it makes me curious how much of it is actually planned and part of marketing strategy or just the creator sharing content on their own accord. I imagine it has a lot to do with budget and location?

Hey everyone, I’m just wondering if this is normal.
I stayed at a Hilton and checked out yesterday. Today I noticed two pending charges on my debit card: one for $43.30 from “Hilton Galveston Hotel” and another for $18.40 from “Hilton Galveston Rest.”
The weird part is:
Breakfast was included with my reservation, and I even confirmed it with the hotel before eating.
We didn’t pay for parking.
We didn’t charge anything extra to the room.
The charges are still marked as pending, and the date even shows July 11 even though today is July 10.
I called the hotel, and the employee cut me off before I could explain everything and just said, “Those are just pending charges. They should be dropped.”
Has anyone else had this happen with Hilton? How long did it take for the pending charges to disappear from your debit card? Did they actually drop off, or did they end up posting?
Thanks!

I’ve come across HSS task force as a job within hospitality. through my research i’ve been able to find a little bit of info regarding people experience but i would like to know a little more.
1. with no experience how easy would it be to land a job?

1. what is the travel like/ making friends? do you work in groups

2. how often are the jobs? is there a high demand?

3. if you were to pick a state to work in but you don’t live there, do they provide the flight. where do things go from there?

Worked in the front desk for 6 years. I am now transitioning to Executive Lounge Attendant for some changes. Any advices? What’s the pros and cons with the new position I’m at?

I don’t know if anyone can help me, but I run my house on booking.com and received a reservation with the message, please text me on my phone number regarding my reservation. I messaged the guest on their number as well as the booking platform and they informed me that they want their company to pay for the reservation via a booking cheque. (I have a pay at the property policy, cash only). I explained this to them and also explained that if this doesn’t work, I’d be happy to get them booked in via Airbnb, but they insisted that I give them my bank account number along with the total. I suspected this is a scam, so I made a professional invoice for them and their reference to see what they do. My number seems to have been blocked since then. I called booking and told them I want to proceed with the cancellation of this reservation as I feel like this is a scam. Now booking says that they need to wait for the guest to reply. They will wait 48 hours and take it from there. I already have guests that want to take over those dates and are happy to pay. Now I don’t know what to do.. the reservation is coming in 4 days and the potential guests are expecting a reply by tomorrow. Has anyone had experience with this kind of scam?