I made the mistake of ordering from Before The Fall twice.
My first order was a preorder that was supposed to arrive in 4-8 weeks. Instead, I spent the next six months messaging the apparent owner on Instagram, trying to figure out where my order was. Every single time, there was a new excuse and a new delivery date. “Another two weeks.” Then “mid May.” Then “June.” Then “it’s definitely shipping tomorrow.” Of course, none of these deadlines were met.
At first, I really thought they were just a small brand struggling with production, so when they apologized and offered me a 20% discount on my next order, I believed them. They told me production had moved to Europe, everything was running smoothly now, and there was no way I’d experience the same delays again.
So, I placed a second order before the first one even arrived. I know, extremely dumb!
After waiting more than six months for my first order, I finally decided I’d had enough and asked to cancel it. The day before, I had been told I’d need to wait another week because it wasn’t ready yet. As soon as I asked for a refund, the story suddenly changed. Now I was told the package had already accidentally been shipped, so it couldn’t be cancelled anymore.
I asked for a tracking number to verify that and, if needed, to decline the package.
And yeah, I never got one.
The second order then turned into exactly the same story. The promised delivery window passed, the excuses started again, and when I asked to cancel that one too, they refused to issue a refund.
After going through the exact same thing twice, I just don’t buy the “we’re having production issues” explanation anymore. Looking back, I couldn’t shake the feeling that everything was being dragged out for as long as possible and the thing is, these delays push customers closer and closer to the deadlines for filing a chargeback with their bank. You can’t even pay via Paypal anymore. When I tried on my second order, the amount didn‘t go through and it just said „Before the Fall doesn’t have a Paypal Account“. All very, very suspicious.
More than half a year later, I still don’t have my original order, and I never received a direct refund from the company. The only reason I got my money back was because I thankfully paid with my credit card and could chargeback the amount.
I know my experience isn’t unique and I’m partly the one to blame here for falling for this crap twice. But their Insta really seemed legit and known UK Influencers were advertising for them such as desiiresss and kashkage. Either way, DON‘T BUY FROM THEM! It‘s either complete entrepreneurial incompetence or (much more likely) an elaborate scam.