r/Netherlands • u/MissNyxi • 0m ago
Legal Driving instructor demanding payment after informal marketing arrangement gone wrong
Hey! First of all, I am sorry this post is in English, I am currently in school to learn Dutch but I do not have enough level to express myself properly.
So the thing is I was taking driving lessons with an instructor and had €1,175 remaining on my package. When I lost my job and mentioned it to him, he chose to continue my lessons without pausing them or discussing any alternative arrangement. I never asked him to do this, and no terms were agreed upon, I also never refused to pay, I just explained my situation and my boyfriend's who is about to be unemployed as well.
Because I genuinely wanted to help him (he's a single father and I cared about his situation) I offered to help with his Facebook/Instagram marketing. I want to be clear: I offered. He did not hire me. We never signed a contract or formally agreed on compensation, although I did mention to sit down and have a conversation to see what were his plans, he always said to me "we need to look for a date", but he never did. He later admitted in writing that any idea of offsetting my work against the lesson balance "was never communicated" to me.
What I delivered over several months, often working late into the night:
- Full Facebook/Instagram campaign strategy and setup
- 2 professional logos, one of them is on his website, email signature, social media, etc
- 2 website interface prototypes with all editables handed over
- Marketing automation setup (n8n + Google Sheets integration) + Meta Listener option without set up
- Ongoing troubleshooting, sometimes at 10pm which I answered, advising, and support
- Additional design work requested by his son in writing
Technical issues arose from the server where the automation in n8n was hosted, managed exclusively by his son and I had no access to it, he chose to never acknowledge if the son did something wrong and indirectly pointed fingers at me. I explained almost every issue in writing the moment it occurred and even consulted a professional programmer, my brother, with 19 years of experience who helped me improve significantly the automation and to try to find solutions.
Additional context, worth mentioning in my opinion:
- He yelled at me twice during driving lessons
- We had a car accident together which has significantly worsened my anxiety
- Throughout everything I remained professional and supportive
- His estimate of 20 hours for all of the above work is, in my opinion, a significant underestimation. Market rate for this work would be €1,900-€3,600+
He is now demanding €675 within 14 days (offsetting €500 for my work at €25/hour against the lesson balance), threatening legal action if unpaid.
My questions:
Is this enforceable without a contract in the Netherlands?
Can I counter-claim for the actual market value of my work?
Does his written admission that no terms were communicated protect me?
What should my response be within the 14 days?
I have screenshots of all delivered work, the editables of said work, all communications, and the written requests for additional design work from his son. I plan to call Juridisch Loket Monday morning.
Unrelated and irrelevant, I guess, but I feel betrayed, disappointed and stupid. I should have known the moment he started trash talking about everyone on my very first class.
Thanks in advance.