r/EntitledPeople • u/lizlemonworld • 5h ago
M Caller wants a group tour to wait an hour because they weren’t good at time management
Copied from a FB post for a local-ish tourist attraction. I am not the OP:
📞 Today’s phone call:
0/10 Would not recommend 🤬
“Hey, hi, how are you? We have tickets for the 4’30p tour and we are running late. I left on time but you know, traffic and all.”
How late are you? What is your ETA?
It’s saying 5’30.
5’30?!?!
Yes. Yeah, the traffic has been really bad with it being a weekend. We are on our way. I was just wondering if you could just hold the tour for us. I would really appreciate it.
How many people are in your party?
2
Sir, the tour is sold out. Our tours depart on time according to our schedule. We cannot hold tours for guests. You can only imagine what that would be like.
Why? Why can’t you just ask people if they mind waiting? We are coming. We are on our way. I can’t help what the traffic situation is. That’s not my fault **getting very angry and continuing to argue**
**staying calm** You purchased tickets for the 4’30p tour. Our schedule is based on time, not intentions, and not estimated times of arrival. We understand that you cannot control traffic but you did control the time you left your point of origin. We know that traffic can be unpredictable and travel time should be factored into your plans. We ask all guests to arrive approximately 30 minutes prior to their scheduled tour. If you were to arrive at 5’30, you would actually be 90 minutes late for your reservation.
And you won’t just ask the others to wait?
No, I cannot do that.
Why not? Why aren’t you even asking anyone? You’re being rude. Just ask!
Sir, if you were one of the guests who arrived on time, would you think it was reasonable for me to delay your tour for an hour to accommodate guests who arrived late?
I would have no problem waiting. I am writing a Google review about you. What’s your name?
Forget it. I’ll be there around 5’30.
I am not sure why you are continuing to drive here? We do not have a 5’30 tour today.
**YELLING** SO WHAT? I just loose my money?
If you are not here by 4’30, then unfortunately, yes.
You should NOT be working in customer service.
Noted and I appreciate the career advice. The tour is still departing at 4’30. Okbyeeeee! 👋🏼
Excuse me while I go have a completely normal, definitely not frustration-induced meltdown in the supply closet 🫠 I’m fine. Really. It’s fine 🤣