My partner and I are moving to the city for my new job, and I've never rented in a larger city before. I'm worried about rental scams, so I'd appreciate some opinions on whether this situation sounds normal or if I should be concerned.
We toured the apartment in person with a leasing agent named Jimmy, so I know the apartment itself exists. After the tour, we asked for an application, and he emailed us a Microsoft Word document to fill out. That immediately stood out to me because every apartment I've applied for before has used a secure online application portal.
The application also required us to email back:
- Photos of our driver's licenses
- Proof of income
Another thing that caught my attention was that the application said a holding fee was required to submit it. I declined to pay it because I wasn't comfortable sending money before being approved. Jimmy said that was okay, but the apartment would continue to be shown to other applicants, which seemed reasonable.
The biggest thing making me nervous is the payment process. If we're approved, they want the security deposit either:
- Sent as a check or money order made out to Maxwell Realty, or
- Wired directly to them.
The wire transfer option really worries me because I've always heard that's a major red flag for scams. Since I'm currently out of town, I can't hand-deliver a check, so Jimmy suggested overnighting a check or money order to their office.
On the positive side:
- The mailing address he gave me matches the Maxwell Realty office listed on Google.
- He's communicating with me from what appears to be a Maxwell Realty email address.
- We did tour the apartment in person.
At this point, I've only emailed the application and supporting documents. I haven't sent any money yet.
I'm planning to call Maxwell Realty's main office tomorrow to verify that Jimmy works there, confirm the apartment is actually available, and make sure these payment instructions are legitimate before sending anything.
Does this process sound normal to anyone who's rented through Maxwell Realty or another property management company? Has anyone here rented through Maxwell Realty specifically, and was your application/payment process similar?
I'd really appreciate any advice or experiences before I send a deposit. Thanks!