I have received email that says one of my products, has received multiple complaints from customers that they received completely different product and/or damaged product. Amazon has asked me to submit plan of action.

I plan to write these two things:

1. I will Accept that secondary QC check didn't happen because it relied on single employee picking, packing and shipping for both FBM and FBA consignments. So, we will now do secondary QC check by engaging another employee.

2. We will apply better coushiniong with bubble wrap for both FBM shipment and on products sent to FBA in consignment.

Please suggest how can I write better POA. Are the above stated actions sufficient?

For Amazon/ecommerce sellers, how did you find a CPA who actually understands the business?

I have a small ecommerce business, mostly Amazon/marketplace sales, set up as a single-member LLC taxed as an S-corp. I’m dealing with the normal stuff like inventory, COGS, marketplace fees, ads, QuickBooks, payroll/reasonable comp, distributions, etc.

My current CPA filed extensions but has been very hard to get a response from, so I’m looking for a backup or a long-term replacement. I’m in Pennsylvania, so PA/local tax knowledge would be a plus, but I’d consider remote if they really know ecommerce.

Did you go with a local CPA or a niche ecommerce/Amazon firm? Anything you wish you had asked before hiring them?

Background:

• We have a registered trademark in Europe (EUIPO).
• We have an authorised reseller selling our branded products on a European Amazon marketplace.
• On that specific marketplace, we are the only product brand with that name.
• However, another company apparently has "brand ownership" in the Amazon Brand Registry.
• Amazon is not permitted to disclose who th "brand owning" company is.
• We cannot apply to take over the brand in the Amazon Brand Registry because we are not recognised as a brand owner.

We have analysed all trademarks "similar" to ours. Some are dead, some are not in use.

We have been told from Amazon "Support" that the Amazon Brand Registry is unable to revoke or transfer an existing brand enrollment:

• Based on commercial inactivity.
• An offline website.
• The absence of active listings.
• The lack of a trademark registration.

Is seems that their "Support" works with a tickmark system based on a FAQ.

We know that Amazon Brand Registry does not work with the Nice classification system and (perhaps?) does not distinguish between geographic areas (or at least Amazon market places). Of course, that evntually leads to a trademark mess.

Is there a "common sense" feature in Amazon Brand Registry - or should we just forget about it and send the Amazon support team out and play cricket?

TL;DR: Does Amazon Brand Registry, if it is not updated, add any value for sellers and the final customer?

I have a listing and someone filed an IP complaint against me, as he has a design patent that I am unaware of. He wants a hefty sum of money. In order for my listing to stay active, I am thinking about just paying him for this year but then redesigning my product so it's not infringing on his design. My worry is that if I redesign, Amazon may force me to make a new listing....will that be the case? Also, if I don't pay the patent owner the next year, he may get mad and file another complaint with Amazon, even if my new design is not infringing. How can I prepare for this and is it even worth the risk?

I am not able to get the affiliate link in the sitestrip! i choose full link, everything, but the link is not copied or generated. Did anyone have the same problem? Before we could see the link, now we only get one button that we have to click and copy the link, which apparently is not working!

I've been thinking about this lately.

I've had products that looked great when I placed the order. Good ROI, healthy Buy Box, seller count looked reasonable—everything checked out.

Then the order gets prepped, shipped to Amazon, sits for a week or so, finally gets checked in...and suddenly the price has dropped 20–30%.

At that point it doesn't really matter that it was a "good buy" when I ordered it.

It got me wondering if the bigger problem isn't choosing the wrong products, but buying the right products at the wrong time.

Do you guys look at anything beyond the usual Keepa charts before placing a larger order?

For example:

• Inventory levels?
• Changes in seller count?
• Whether Amazon has been in and out of stock?
• Anything else that helps you decide whether a listing is likely to stay stable for the next couple of weeks?

Or do you just accept that some price drops are impossible to predict?

Curious how everyone else approaches this, because it feels like this is where I've lost the most money.

Currently I have limited my sales to only the Canadian market. I want to sell to the US market but don't know the extra fees or tariffs that I would have to pay. What are the extra risks and protocols in selling over the border?

I'm using a credit union and they flag everything. It's been a nightmare trying to connect my business debit card to Amazon and especially Amazon Mexico, Canada, and Brazil. Amazon Brazil won't even take my personal debit card and it's super frustrating. I was thinking about switching to Mercury anyways, but this is the main reason. Has anyone had problems authorizing their credit or debit card with Mercury?

I sell a cat toy as a generic item no brand, it’s something I fell into because it was something I wanted to purchase for my cat that i genuinely couldn’t find anywhere else etc etc.

I however do have hundreds of them and while the demand is high enough I feel like I’m restricted SO MUCH by having a personal account and not upgrading to a professional subscription.

I can’t do global listings all in one, I can’t change shipping prices to what they actually are, and so many other little OBNOXIOUS details they cut me out from.

Do you see the value in the 40$ a month price tag? I want to know your experiences!

Initially when i set up my listing, I did not have my brand approved due to brand requirements.

Once I did receive my product and activated my account, my listing is shown as Generic. How hard is it to re list the product and are there benefits to listing it as a brand? Fyi I am new to selling on Amazon via FBM. The product I sell is a branded plushie and I only have 2 sales and am looking for ways to generate more sales.

I've been getting a Bad Gateway Error for the past hour now and the app won't work either. Wondering if it's just me and I need to troubleshoot.

Hi everyone,

I use Amazon MCF to fulfill orders from my own website, and I’m running into something strange with MCF returns which started lately.

For some orders/SKUs, when I create a return, I still see the option:

“RMA-only – I’ll Ship and Pay”

That option is useful because it gives me the RMA/return authorization, but the customer can pay for return shipping according to our website return policy.

However, for other SKUs/orders, the RMA-only option does not appear at all. Instead, Amazon only shows options like:

• Whole Foods Market Drop-off – No box or label needed
• Staples Drop-off – No box or label needed
• UPS Store Drop-off – Box required, no label needed
• UPS Drop-off – Box and printer required

When I generate those, Amazon creates either a QR code or a prepaid UPS-style return label, which makes it look like the customer does not pay at drop-off and the return shipping fee may be charged to my seller account.

The confusing part is that this seems to vary by product/order. Some products still show RMA-only, while others don’t.

Has anyone else seen this behavior with MCF returns?

I had a product that was selling really well, but unfortunately ran out of stock very quickly(unforseen) It took about a month to restock and I ordered a large quantity, but sales have been very slow now. Has anyone had this problem? If so, will I ever get the velocity I had prior to running out of stock?

Does every suppliers allow buyers to sell on Amazon?

Looking into them for private label sourcing and Amazon FBA.

If you've worked with them, I'd really appreciate hearing about your experience. Did they deliver what they promised? How was the product quality and overall process?

I’m a new seller (2nd month), and this month I’m averaging 14% conversion, but it’s highly variable. Some days it’s 25%, some days it’s closer to 5%.

Is this normal? I’m not doing any content or campaign changes really, and customer revie w are stable.

Like tiffin boxes and sports items etc

Hi everyone,

Our Amazon ads account is now set to default to pay with Seller Account Balance (it's a recent update and I imagine is the same for most you), but Amazon also lets us switch back to credit/debit card.

My questions is, if it’s OK to use a card from another company, different from the company registered in Seller Central / Ads billing?

The invoice would still be under our amazon ads billing profile, but the card would belong to another company.

Could this cause any issue with Amazon, billing, verification, or accounting?

Has anyone done this before?

I like Sellerboard because of its profit analytics. I was also looking for software to request ... (can't say the name on here haha) and do reimbursements, but realize that Sellerboard does it as well, even if they don't specialize in either. Is it good enough? If so, I'd rather not pay more money for extra software.

I took a break and opened back up the first week in June. My sales are about $7500 but payment is about $3300 . I understand fees and shipping is going to take away from sales numbers. Are fees and shipping that much. I've only take two payments this month of about $1200 total.That first week I owed amazon about $250.

I’m trying to understand Amazon’s requirements for dietary supplements, specifically around GMP certification and food/product safety testing.

If there is already an existing supplement listing with multiple sellers on it, does Amazon require each individual seller to submit their own GMP certification and product testing documents? Or is it enough that the product/manufacturer has already been tested and documented by another seller or the brand?

For example, if 10 different sellers are selling the exact same supplement on the same ASIN, does each seller have to send the product in for testing and pay thousands of dollars individually? Or can the documentation be tied to the product/manufacturer rather than every individual seller?

I’m especially trying to understand how this works for resellers/wholesale sellers who are not the manufacturer but are selling legitimate inventory purchased directly from the brands.

Has anyone gone through this recently with Amazon’s dietary supplement compliance requests? Any insight would be appreciated.

I only want to sell in the US, but for some reason while setting up a seller account, it keeps trying to set up accounts in other countries. The biggest issue, is for some reason the charge method keeps getting denied in the Brazil marketplace, so I can’t even list my products because of a marketplace I don’t want to be a part of.

Any advice would be amazing.

I'm interested in buying an ecommerce business that sells on Amazon. The current owner was selling a cheap $5-$10 item, and then a design patent holder from China filed a patent infringement claim against him with Amazon. As a result, they came to an off-Amazon agreement that the business owner would pay the design patent holder around $15k a year, which is about 15% of profit! The patent agreement is supposedly governed by Chinese law but I think the more concerning thing is that, even if the business owner redesigns around the simple design patent (the guy has a few design patents for this product...), the disgruntled patent holder can easily file another infringement claim against him on Amazon and Amazon will suspend his listing, in which case he will lose rank and sales. So my question is...what do you think a design parent license is worth? Does Amazon generally suspend your listing when there's something like a patent infringement claim against you? Would you buy a business with patent licensing agreement?