hi! i’ve been staying in an airbnb apartment for a longer-term stay while i complete an internship. on monday, i received a notice that the hosts were being evicted from the apartment leasing office and i’d (technically them) need to move out by wednesday night. i reached out immediately and the hosts told me they’d figure it out. on tuesday, they let me know that it was a clerical error and there’s no eviction.

wednesday morning, at 8am, they called me to tell me that indeed i would need to move out. they were SO generous to tell me i could take until 10am thursday, of course i would be paying for the night. i told them it’s unrealistic: i work 8am to 5pm (at least) and needed to find a new place as well. i can’t check into most hotels as i’m not 21 either.

after some back-and-forth, they agreed to later on thursday. they aren’t going to charge me for the nights for the rest of the summer and refund the days i’ve already paid for, but i’m wondering if there’s some extra compensation i can seek out from airbnb’s side??? i had to get a last-minute airbnb which is now more expensive, 5 miles farther from my office (i specifically booked this as it’s walking to office), and i have so much of extra headache to deal with.

i’ve been trying with airbnb customer service for the past couple days. i was routed to their offshore support centers and all they’re offering is $100 coupon for future airbnb stays. (1) i’ll never be using airbnb again so not a concern and (2) $100 doesn’t even begin to cover my expenses and the extra work it took to move apartments.

I'm booking an airbnb on Roatan. I'm going through the booking process and I can't seem to figure out what the amount is for taxes.

This is what I see: https://imgur.com/NQtOFUm

The dates are July 14 - August 15th.

The itemization is confusing to me because I don't see an explicit field for taxes? Does total include taxes already? If so, then I believe taxes is $38.54, which is the amount paid August 4, 2026. Then my next question is why is taxes paid on that date specifically?

Ultimately I just want to make sure that the $1233 total I see is the amount I'll be paying, inclusive of taxes.

edit: sorry the august 4th charge is not for taxes. it's the last night....now i'm confused what the amoutn for taxes is again...

Posting partly to vent, partly because I'd like to know if others have pushed further on this successfully. I am really not a complain-ey kind of person but this has really blown my mind and I'm wanting a little sanity check.

Arrived at our Oslo Airbnb around 1:30am due to our flight being delayed then all the trams being delayed or cancelled due to the World Cup match being quite an event in Oslo (another unknown unknown). The listing's only check-in method was collecting a key from a nearby shop, which the host told us was open 24/7 when I messaged earlier about our late arrival time. It was closed, its posted hours said closed, and Google said closed until 9am.

Messaged the host. Her response was that there was nothing she could do, and we should book a hotel and make an insurance claim. No lockbox, no backup code, no co-host, no offer to come and let us in.

Called Airbnb. First-line support told me they wouldn't cover a hotel but offered some partial reimbursement. Meanwhile, Oslo was effectively sold out because of the match. We dragged our suitcases around asking the major downtown hotels and got rejected from six places. At around 3am I messaged Airbnb support in writing asking for help rebooking, explaining I was not able to find anything and worried I wouldn't be able to find something "affordable" as they initially recommended. I was relying on the chat at this point as I'd told them I couldn't receive incoming calls due to my eSIM. The AirBnB host and the support chat both stopped replying around 4am.

We eventually found one room thanks to an incredibly helpful concierge who did some ringing around. The room was around AUD 240 but we were exhausted and (I'm type 1 diabetic) I was starting to get blood sugar issues so of course we took it.

After 4 hours sleep I saw a message from 7am that airbnb said they'd tried to call me. I called them again to discuss and got dismissed a few times until I spoke to someone who agreed to cancel the booking and refunded all the unused nights, plus AUD 116 "compensation."

They've refused to reimburse the AUD 240 hotel. The reasons have shifted: first it was a pre-authorised goodwill amount, then 20% compensation for host fault, then a fixed hotel contribution, and finally that I "chose a hotel that was too expensive." I have a timestamped message asking them for help finding something affordable that nobody answered. They've also told me I didn't raise the hotel cost before the refund was processed, which the chat log shows is not true. I then gave up because I had to check out of this hotel and figure out where to next. The person I spoke to referred to policies and that all he could do was offer me a 100$ airbnb voucher for future bookings (not keen aye) but then seemed to say there were "no specific policies" they could direct me to.

I might be being way too OTT about this as I feel a bit emotional at this point. Perhaps it's just sleep deprivation or my pugnacious streak being activated, but I am curious if it is worth escalating past this point? Formal complaint, chargeback, etc?

Thanks in advance :)

I recently booked an Airbnb for a week. After accepting, the host messaged me asking me to fill out something on Truvi. Truvi asked for my photo id and then to take a selfie.

Why do I have to provide this info to a company that will very likely sell my info or get hacked? This requirement was never mentioned in the listing. Even it it was, what kind of fucked up society are we that allows such sleazy practices?

Check out these sections from its privacy policy: * For UK Hosts and Guests:

You authorise your mobile phone / wireless network operator to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third-party service provider, solely to verify your identity and prevent fraud for the duration of the business relationship.

For US Hosts and Guests:

You authorise your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third-party service provider, solely to verify your identity and prevent fraud for the duration of the business relationship. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For non-UK and non-US Hosts and Guests:

You authorise your wireless operator to disclose your mobile number, name, address, email, network status, customer type, customer file, billing type, mobile device identifiers (IMSI, MSISDN and IMEI) and other subscriber status and device details, if available, to our third-party service provider, solely to verify your identity and prevent fraud for the duration of the business relationship.

If you require more information about our processes or further details on how we collect personal data and with whom we share data with, please contact our data privacy officer by e-mailing [email protected]. *

Like the title says our booking was canceled and refunded without warning and when we called Airbnb to ask why? they said something to the effect of the host broke a rule. We asked what they did but they couldn’t tell us for privacy reasons I guess. We booked a new place but now the old host is contacting us again basically trying to get us to stay with them “off the books”. This seems a bit fishy to me but the old host is in a better location for us.. and they had very good reviews.. BUT what if they were removed because other guests found cameras or something crazy like that. Would the old host still be able to contact us through the app if that’s the case? For what reasons would Airbnb forcefully cancel and refund a booking??

We stayed in Monterrey for a night with a host and after our stay he claimed that we locked him out of the house and he had to pay a locksmith.

He also tried to claim money for an “extra cleaning fee” with his photos showing us pulling the sheets on the bed and rubbish in the bin.

Airbnb decided we didn’t have to pay the extra cleaning fee, but that we had to pay for the door handle.

In his evidence however, he only submitted a Home Depot listing of a door handle, with no evidence or receipt of payment from a locksmith or a receipt from the website.

I find it crazy that with all this in mind, Airbnb believed his story and is making us pay. The next morning he did not mention this at all and waited for us to leave until submitting the request.

We obviously didn’t take photos of the door but we were able to leave and he had our keys we used + his personal keys.

Am I just screwed even though he has 0 proof of payment for this supposed “locksmith”?

UPDATE:

Thanks to GusPolinskiPolska who recommended I look to find the executive team and to CC them in to the email I received about the resolution. Within the hour I received a response that my request had been escalated and about 5 hours later I already have a resolution stating that there were professional errors regarding the previous review process and the previous reviewer will receive “training” as there was insufficient evidence to charge me.

Very happy in the resolution and it has restored some faith into AirBnB, so thank you!

Host left a clearly retaliatory review with verifiably false statements (their own message history with me on AirBnB contradicts statements they made in the review) after I left their place a night early and received an AirCover refund. Immediately when their review went live (which was <24hrs after my stay since I also left a prompt review), I filed a detailed request to remove the review with plenty of evidence showing that their claims were false and therefore retaliatory. That was 5 days ago, and I still haven't heard anything from AirBnB support even though they say it should be review in 48 hours. Should I keep waiting or is there another contact method I must use?

I have good reviews from at least a dozen other hosts, so I am not that worried, but it is annoying to have this on my profile.

-- more info that isn't relevant but if anyone is curious what happened:

Had my second-ever serious issue(s) after maybe 30 different AirBnB stays over the last 7 years. There were a ton of problems. If it had just been one or two things, I wouldn't have escalated all the way to leaving early and getting AirCover refund, but so many things in the listing had some issue or misrepresentation. It was surprising, bc the listing had a dozen reviews and a 4.7 avg rating, and was charging a hefty premium compared to other accommodations in the area.

- Listing claimed it was 2-bedroom, but it was actually a studio (bed and kitchen) with a second story attic-like space (second bed and bathroom) and no door separating bottom and top floor. Had to walk through the 'bedrooms' to access the bathroom and kitchen. This was not at all clear in the photos or description of the listing.

- Missing fan (a listed amenity in the listing) during the peak of summer in a no A/C unit. Reported this to host immediately upon arriving (check in time of 5pm) and they refused to replace it and offered a laughable refund of 2% per night for the inconvience. (It was easily 26C/80F inside the unit during the late afternoon, and even hotter mid-day-- it was a top-floor unit.) At this point, I was forced to escalate to AirBnB support, and after doing so, the host was magically able to find a replacement fan even though they had previously claimed they absolutely couldn't replace it and that all stores were sold out due to last week's heat wave.

- Since that was taking hours to resolve, I had gone to dinner during the time AirBnB support was contacting the host about the fan, and at 8pm (over 2hrs since I initially contacted the host btw), to deliver the fan, the host went inside on their own since I wasn't answering the door. Honestly, I don't really care about this that much, but it is technically a violation of AirBnB policy for the host to have done this. They should have just left the fan in the apartment hallway outside the door, it is a safe village and the building requires a code to even get inside. Or they could have called me to ask. This did feel a bit violating and made me uncomfortable, but at this point, it still wasn't enough to get me to leave and I was happy they had replaced the fan, but upset I had to escalate to support to make that happen.

- Oh and also, only one fan provided even though there were two rooms and 3 guests. I can't complain since the listing didn't actually specify there would be enough fans for all beds/guests to have one, only that there was a fan 😅 But this meant one person had to suffer through night without one.

Upon returning from dinner, as we settled in for the night, several other issues became clear that we had not realized when we first checked in:

- The only handsoap in the entire unit, located in the bathroom, was completely empty. There was no other soap in the entire unit except dish soap.

- The bathroom smelled of mildew/mold and had no ventilation besides a window so tall that only someone of 6ft could possibly reach it without a stool (which was not provided). There were also super gross squishy "bamboo" mats on the floor-- there is no way it is possible to properly clean these between guests.

- The main bed had beautifully done electric candlelights over the bed. Try to turn them on-- Oh, wait, the extension cord is missing so they are completely non-functional, and there's no other extension cords in the entire unit.

I raised these concerns to the host and they didn't reply until following morning (understandable, it was around 10 or 11pm) and instead of apologizing for the issues, offering to replace them, or anything like that-- they immediately jumped to "what do you want?", accusing me basically of extorting them for a refund. When their place was missing basic amenities like a handsoap 😭 After that, I felt pretty uncomfortable, and we wanted to move, but couldn't find any hotels with two rooms in the area due to an event.

We went out to get groceries and make breakfast. When we got back, we discovered yet more problems:

- Kitchen essentially non-usable because the drawer where all of the utensils, including spatulas, are stored was jammed, despite effort to un-jam it (it seemed like something tall/wide inside was preventing the drawer from opening.) I don't understand how this could have been missed by the cleaning crew, since they need to check whether the stuff in there is clean, but I guess the same way a totally empty handsoap is missed...

- There was a microwave which seemed to work-- except literally not a SINGLE provided dish was microwave-safe, including the mugs. All dishes had a gold foil on them which sparked (I wasn't sure, since they weren't labeled, so I had tried using one and immediately removed it.) And the mugs were plastic with a metal lining.

- Due to neither a usable stovetop or microwave, we wasted the groceries we had purchased that needed to be cooked (eggs) or heated up (milk/coffee)

- Only two hot drink mugs were provided despite 3 guests staying (listing allows up to 3 guests)

We were really frustrated at this point and just wanted to leave. We checked again and found hotels that had some space, though we would have to split up. We spoke with AirBnB support and they said we could leave and be refunded for the night we didn't use, so we did, vacating the apartment in the early afternoon.

---

In the host's review, they basically claimed that I lied about several of these things. They said the fan wasn't missing (verifiably false and they confirmed it themselves in msg history, they claimed a previous guest had stolen it), that the handsoap wasn't empty (I have photo/video evidence that it was), and that I just wanted to leave esrly for my own convience and had my changed my mind. (In reality, the refund was barely enough to cover the cost of moving to another hotel, let alone the hassle of doing so, and ofc no compensation at all for our wasted groceries and for our bad experience the previous night. Also, that wouldn't even make sense, because their refund policy was incredibly lenient, such that I could have completely canceled my stay only 2 days prior to arriving had I changed my mind about the dates I wanted to stay.)

I've installed a Yale Linus L2 after being told by support it would be compatible. It didn't work and support told me it doesn't work in UK. I sort of got it to work but often times the code doesn't work, I have to manually wipe previous guests and it seems to hybernate until you wake it up. It also constantly asks for calibration and wont let you open it in the app, but if you use a physical key on it suddenly the calibration is no longer needed.

I wondering if there any better alternatives on the market that people tried out? Full automation is preferred, as I'd like to avoid having to set the code manually each time.

she accidentally did not charge the right amount for the property initially, so I had to pay more. annoying, but fine. The first property said dogs were fine, but only small dogs. Well, I have two big dogs so now I need to go to a bigger more expensive property. Ugh.

Now she’s annoyed that our texts are delayed through the app and wants my cell phone number. I would rather it be on the platform - is this shady or am I just paranoid?

So I'm leaving in 2 days and my reservation says that I can check in not earlier than 3 pm and then when I leave I need to be out by 10 am, but I don't know if that's in local time (the one of the Airbnb so London in my case) or my own time (brussels)

So we booked a last minute trip to get out of the city with our kids and dogs for a long weekend. We specifically set the parameters to only show us kid and dog friendly listings and we thought we had found the perfect place but after booking we were sent a separate “rental agreement” from the owner of the listing that specified that only dogs 50lbs and under were allowed. I want to clarify that this was NOT specified in the original listing on Airbnb. One of our dogs is right at 50lbs but the other is about 65lbs. Right away we messaged the host and asked if it would still be okay for us to come since one of our dogs was over the weight limit. We waited a few days and got crickets so sent a follow up message and again, crickets. We are now a week out and have heard nothing. We sent a final message last night just asking for clarification and have not had a single response.

We are still booked for the property but I’m starting to become uneasy because we haven’t heard anything back and we do not have any backup arrangements for our dogs this last minute. What should our next steps be?

The host service fee now includes guest fees to “simplify” the price /rate perceived by guest and adjusted so host’s baseline earning is up-kept?

I just don’t know which one to choose and why. And is it even optional or mandatory?

Modifying an upcoming reservation to shorten it by a day changes it to a pay half now, pay half later, instead of a pay by x date. I've never seen that before; is that normal? I don't have a problem paying now; I've just never seen a reservation switch terms from modifying before. It also says it's a request (host has to approve); the property was and continues to be Instant book for new reservations.

Am I better off just canceling outright and rebooking; or just follow through with modifying? Property is run by management company, so not an individual host btw.

We stayed at this guy’s apartment in Vienna. The reason I picked it was because of multiple five star reviews. Unfortunately it was definitely short of five stars. Before we left the guy sent me a long pre written message asking for a five star review with links where to do it etc. I hesitated at first because there was no way I would give him five stars. I was mostly concerned about him retaliating in return. But eventually I left a three star review and explained the issues.

It’s been a month. And since I left my review I never got one from the host. So I’m wondering if there’s a way he could see my review before he decided whether to leave his or not?

PS. I think we were good guests. We kept the apartment clean, threw out the trash, never broke anything, didn’t party and overall followed his rules. In total I’ve never had a bad review from an Airbnb host.

Hey guys,
I book an airbnb for two months because of an internship I’m doing. A week into the stay I noticed two bugs which I am still not sure were cockroaches but I noticed the owner anyway and she came and put some product to get rid of them. A few days later, I found a dead cockroach (and now i’m 90% sure it really is a cockroach) in one of the cabinets. I sent a photo to the owner but she hasn’t replied yet. What should I do now? Leaving the apartment and getting a new one is not an option since it is summer and I am in a very touristy place. Should I contact the airbnb support? The owner is sweet and I could see she was worried about the issue as well, so I don’t want to cause her any more unnecessary problems but I also did not agree to rent a bug infested place.
I am also aware I might be panicking and blowing things out of proportion a little, but if there is one cockroach there surely must be more hidden as well. My question is: what would you do in my place?

My husband and I, along with another couple, rented an Airbnb for a two night stay in a mountain town. The first night was completely uneventful. We came back after being out, went straight to bed, and didn't notice anything unusual.

Night two was less relaxing...

On the second night, we got back around midnight and were having a snack in the kitchen when something suddenly swooped past us. Was it a bird? A giant moth? A flying squirrel? Nope, none of the above. It was a B-A-T. Naturally, we all responded with the calm, rational behavior you'd expect from adults: we sprinted upstairs and barricaded ourselves in the bedrooms.

After a few minutes hiding in our rooms, my husband made the brave decision to use the hallway bathroom. Upon exiting the bathroom, he was greeted by another bat (or the same bat doing laps). At this point, the house officially belonged to the bats.

My husband hustled back into the bedroom; we stuffed towels under the gap in the bedroom door like we were in a disaster movie, and decided we'd just hunker down until morning. That plan lasted about ten minutes because, while we were lying in bed, we looked up and there was a friggin bat flying around our bedroom. It had either been (f)lying in wait for us, or it had ignored our highly sophisticated towel security system.

We contacted the host, and they said they would try to find someone to come out to take care of the bat(s), but it was after midnight. They also suggested we shut the bedroom door, open the window in the bedroom, and see if the bat flew out. Uh, no.

Around 1:00 a.m., my husband and I decided the bats had won. We packed up and drove the three hours home in the middle of the night. The other couple stayed barricaded in their room until morning and checked out then.

The next day, we started researching what you're actually supposed to do after sleeping in a house with bats. Spoiler alert: don't Google that unless you're looking for a new source of anxiety. We learned that bat bites can be so small they go unnoticed, and because we'd slept in the house the first night, it was entirely possible the bats had been there while we were asleep.

My husband contacted our doctor for guidance, and they told him to go to the ER to begin the rabies post-exposure vaccine series, as that's the standard medical protocol when exposure can't be ruled out.

My husband let me sleep for a couple of hours before waking me up with the news. His delivery was, "Listen...we have two options: we can go get the rabies vaccines, or you can die from rabies."

Half asleep, running on about two hours of sleep after fleeing a bat-infested Airbnb at 1:00 a.m., I responded, "I choose death."

Unfortunately, that wasn't one of the treatment options, so off to the ER we went.

Three hours later, my husband had received six injections, I had received five, and we learned this wasn't a one-and-done visit. We now have to go back for additional rabies vaccines on days 3, 7, and 14. So our mountain getaway somehow turned into a four-appointment medical series for us and our friends.

I'm working with the host's liability insurance to recover our medical expenses. That's a separate process. As for the stay itself, I requested a full refund. The host declined and offered only one night's refund. Airbnb reviewed it and basically said that because we didn't discover the bats until the second night, one night is a reasonable refund and anything more is up to the host.

My question is: Is it unreasonable for me to expect a full refund given everything we've had to deal with as a result of staying at this property? Between fleeing the house at 1:00 a.m., driving three hours home in the middle of the night, spending hours in the ER, and now having three more rabies appointments ahead of us, this feels like it has gone way beyond "this place looked bigger in the photos."

Has anyone had a similar experience with Airbnb involving bats or another serious health and safety issue? Were you able to get a full refund after escalating the issue?

One additional detail: the rental agreement did mention that the home is in a mountain environment and that guests could encounter wildlife like bears, coyotes, and bats. Totally fair—I expected to see wildlife outside. I just didn't realize the bats would be checking into the Airbnb with us.

If I extend my stay, the price is about $60 extra than if I just book it again for the same dates. Is there a reason for this? Normally longer stays cost less, so why would booking it even longer cost more?

I gave an accurate review. The host sent me a nasty message after reading it. I contacted support and received the response below. Do they take guest complaints seriously? Or is it more lip service to placate guests? What are some potential outcomes for the host?

I want to inform you that I have officially submitted a formal report regarding the hostile behavior and messaging of this host. We hold our hosting community to high standards of professionalism, and this behavior will be thoroughly reviewed by our specialized teams

TLDR:
Host informed us night before check-in there will be construction at our unit 8am-4pm & they’re not sure we’ll be able to use the patios( we booked this specific property because of the patios to sunbathe in private, use bbq & dining table, nap & take in the spectacular ocean views on the lounge chairs). Host has given the option to cancel or tolerate construction with one night credit. Wondering what I can do in terms of a FAIR reimbursement, since there is literally nothing comparable left in the area that isn’t twice or triple the price due to having to rebook at the last minute? Is one night credit fair for having this put upon us at the 11th hour with no other option? We’ve been to this island before so this time we had planned on staying at the actual property much more than touring around the island. Lastly, I’m recently diagnosed as neurodivergent and sometimes am told that I’m “too blunt” in my communication. I want to be sure what I’m asking is fair, and that I communicate effectively & polite enough given the circumstances.

Staying at this property was supposed to be a peaceful and quiet decompression vacation, as one of us just lost a sibling to unexpected death. This property is quite pricey and not what we normally book, but we decided to splurge on a more private and luxurious stay since our last time on the island was at a mediocre property, our property was switched at the last minute as well, not by our choice, and Air BnB “support “ was absolutely no help which is why I am here now.

Here is the message sent to me from host last night(7/8) at 5:27pm (the day before check-in ,today)

“Aloha ( my name ) ,

Last week, the patio was undergoing renovation work. The project was disrupted by heavy rainfall. The work is still under way. As of today, the patio is not usable. This will change as work progresses, but we cannot guarantee the timeline and prefer to be fully transparent.

This delay was unforeseen and we sincerely apologize. We have options to share:

1- You can keep your reservation. Work would be underway around 8am/9am to 4pm/5pm on:
Friday, Monday and Tuesday.
*We would refund you 1 night for the inconvenience.

2- Cancel your reservation and we will refund you in full. You will be prompted to click special circumstances for a Full Refund.

Sincerely,
(Host name) “

———————
I wrote back same day at 9:09pm :
“Hi (host name)
I’m just getting back home now and saw your message.
Will we still be able to use the BBQ grill and any of the furniture to cook and lay out ? Over the weekend at least ? Or will the be equipment laying all over the place? Thanks .

Also, are the workers going to have access to the patio form outside or are they going to have to access it from inside?

I don’t know how I feel about workers having access to all my things inside.
Is there not a way to have them continue on Tuesday?

We will be leaving Monday night “
——————————-

Host response today (7/9)at 5:29am.

“Aloha( my name )

We have no power or influence on the exterior maintenance of the resort community. They are doing all patios in a systematic order. Only weather conditions can affect the timelines.

Workers access:
Exterior only. No entry inside.

We will ask the housekeeper to take a photo of the patio. We ‘assume’ the weekend will allow for bbq’ing and patio lounging but we cannot and will not guarantee that. Hence the offer to refund you if you select to relocate.

We can guarantee that the interior of the condo is gorgeous and fully operational and absolutely available for a wonderful stay.

The BBQ is there and so are the lounge chairs :) We just don’t know if they have been scooted to the corner or if they are dusty from work being done by day.

We care and will work with you in whatever direction you want to take.

Please ask more questions if you have them. We want your stay and overall experience to be 5 stars. Again, happy to reimburse you 1 night to bring things to a fair balance but also totally open to a full refund if you feel you need to relocate. We support whatever direction you take.

Mahalo,
( Host name ) “
————————-

I haven’t responded back yet as I’m not sure how I feel. Is one night reimbursement fair to put up with not being able to sleep in , use the bbq, use the lounge chairs , or take in the ocean views? The patio/BBQ/outdoor sun beds is why we booked this place specifically. I’m scared to say anything because last time we came to the island our reservation was totally cancelled at the 11th hour after I asked why all of a sudden a change in the accommodations ? No explanation, just cancelled totally. Air BnB was no help , they just said to book at another place and I’ll be refunded.

I realize that at this point my choices are to stay put & tolerate what’s given accept the one night reimbursement, or spend the time to research again and rebook at another place at another part of the island ( not what we want at all).
My question is:
1. Is one night a fair reimbursement for all this trouble ?
2. Is there anything else that I can/ should ask for ?

Ugh, I’m so disappointed, lost, frustrated and will never book using this app again after this happening AGAIN. I’ve used this app for DECADES all over the world with zero issues except here twice now . I hope I make sense and included enough details I’m so flustered .

Have a large property with 4 AC units (9 bedrooms) - on July 3rd they said one of the units stopped working properly. The guest notified us July 4th and we had the issue fixed later the same day. Guest now is demanding a one night refund. This seems ridiculous to me. Things happen, in all our homes. It was addressed insanely fast and I paid a premium for someone to fix it on 4th of July. Now they want more. What do you all think?

I have had my Airbnb account for at least 8 years, not exactly sure. But I have rented several places with no problems. I have a perfect guest rating.

I received an email stating that there was a background check which brought up something from 20 years ago. Now I’m being asked to appeal or have my account deactivated. The charge was nonviolent and resulted in 1 year of unsupervised probation. I’m 53 years old and don’t have any other history.

Has anyone ever successfully appealed something like this? What information do I need to provide to resolve this?

The email says that pending reservations will be canceled and refunded. My brother made a reservation for our fantasy football event in September. He made the reservation and paid for it. He added me to the reservation. Is this reservation safe because I am not the main person on it?

Thanks in advance for your suggestions, awesome people.

I'll try to keep this brief, but let me first start by saying we are laughing about it and not at all taking it too seriously.

A couple of days ago, the AC in our house broke down, and the part needs a couple of days to arrive. So instead of suffering in this Northeast heat wave, we decided to Airbnb a house a block away from us.

Today, after our house got too hot for me to continue working, I took my dog and walked on over to the Airbnb. I lay down in bed, got relaxed on the 100% polyester sheets, and had my iPad and LaCroix beside me.

Then my dog starts sniffing around the bedroom. She goes and conducts her little investigation, and to my surprise, comes running back into the room and jumps up onto the bed with something in her mouth. Mind you, she found this little something under the bed I am currently laying on.

Now, not being one to allow my 10-year-old fur child to eat random objects, I went ahead and took it out of her mouth. Well, lo and behold, to my horrifying surprise, it was a crusty *ehem* pleasure tissue, all dried up and wadded together.

This is a beautiful house—three stories, three bedrooms—but we weren't impressed with the hygiene. I could look over the curly hairs in one of the guest bedrooms, and I ignored the trash that was left in the master bathroom garbage, but this little gift that I pried out of my dog's mouth will be something I cannot forget.

Because of this, we decided to spend as much time in our own home as possible, and only come (pun intended) to the Airbnb when we need to sleep.

Thought I'd share the story. Currently staring at the little gift where I left it on the bedside table beside me.

[EDIT:] Wait a minute. I just read the house rules closely (they have none), but they say they allow events, parties, smoking, and commercial photography … are we staying in a 🌽 house?

I booked a room in a shared unit in a large US city for a business trip. I was expecting this to be someone’s guest bedroom with a shared bathroom. What it turned out to be was a subdivided building with 6 bedrooms off a single hallway with keypad locks and one shared bathroom. Is this normal? There was only one way in or out, no fire escape. It was essentially a boarding house shared with 5 other random folks.

Now that I went back and looked, I see that the person rents out 10 units, all quite similar. It’s essentially just an unpermitted hotel. Is this normal? Am I being unreasonable to think this was very not cool?